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Customer Experience Associate - Chestermere (15 hours/week)

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Scotiabank

Dec 19, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Chestermere

Requirements

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customers’ needs
  • Explaining complicated concepts simply
  • Demonstrating success in a target-based performance environment, as well as contributing positively to a team-oriented work environment
  • Demonstrating an eagerness to learn and determination to succeed

FAQs

What is the job title for this position?

The job title is Customer Experience Associate - Chestermere.

What is the work schedule for this role?

The position is for 15 hours per week.

What are the primary responsibilities of a Customer Experience Associate?

The primary responsibilities include building strong customer relationships, processing transactions, identifying customer needs, promoting digital banking options, and contributing to the branch's sales targets.

What skills are required for this role?

Required skills include proven customer service skills, strong technical abilities, the capacity to work flexibly, comfort in sales situations, and the willingness to assist customers in a friendly and efficient manner.

What benefits are offered to employees in this position?

Employees can expect a competitive compensation and benefits package, opportunities for professional development, internal training for career growth, and recognition for high performance.

Is there an opportunity for career advancement?

Yes, there is the opportunity for a rewarding career path with diverse opportunities for professional development and advancement within the organization.

Where is this position located?

The position is located in Chestermere, Alberta, Canada.

What type of environment does Scotiabank promote?

Scotiabank promotes an inclusive and accessible environment that values the unique skills and experiences of each individual.

Do I need prior banking experience to apply for this role?

While prior banking experience is not explicitly required, proven customer service skills through work or community involvement are essential.

How can I request accommodations during the recruitment process?

Candidates requiring accommodations during the recruitment and selection process should notify the Recruitment team of their needs.

Finance
Industry
10,001+
Employees

Mission & Purpose

Welcome to Scotiabank. We serve thousands of customers, families, and communities across the globe, helping them achieve success through advice, products, and services. Follow for news, insights, thought leadership and more.

Culture & Values

  • Respect

    Everyone is always treated with dignity; diverse backgrounds and experiences are what make us better as a whole.

  • Integrity

    Acting honorably comes first – earning the trust of our customers (and each other) is what matters most.

  • Passion

    We’re enthusiastic about what we do, and want you to feel the same way. Imagine coming in to work, and actually feeling excited to learn!

  • Accountability

    We commit, we take action, and most importantly, we take responsibility for those actions. It’s just the right thing to do.