FAQs
What is the application deadline for the Customer Experience Customer Success Specialist position?
The application window is expected to close on March 10th, 2025, but it may close earlier if the position is filled or if a sufficient number of applications are received.
Is this a remote position?
This is a US-based role and may involve remote work, but it is likely in a hybrid format due to the nature of the customers we will be working with.
What are the minimum qualifications required for this role?
The minimum qualifications include outstanding customer service and time management skills, detailed knowledge of SaaS products, 1-2 years of experience in technical consulting or direct customer interfacing roles, and at least 1 year of experience with Cisco products such as Cisco Umbrella and Cisco Secure Access.
What are the preferred qualifications for this position?
Preferred qualifications include a solid background in the SaaS space, Cisco technical certifications (CCNA / CCNP / CCDP / CCIE or equivalent), knowledge of office network environments, familiarity with common network protocols, a BA/BS degree or equivalent work experience, and 3+ years in customer-facing support or implementation roles.
What will my primary responsibilities be as an Onboarding Customer Success Specialist?
As an Onboarding Customer Success Specialist, your responsibilities will include leading customer onboarding, engaging with sales and customers, serving as a technical point of contact, identifying improvements in customer adoption, and collaborating with various teams for effective technical implementation.
Will I have the opportunity to work with junior team members?
Yes, you will assist junior team members with technical and functional direction.
Are there opportunities for career development within the company?
Yes, Cisco encourages learning and development at every stage, allowing employees to explore various career paths and unlock their potential.
What is the company culture like at Cisco?
Cisco fosters an inclusive culture that celebrates diverse backgrounds, encourages collaboration through employee resource organizations, and supports volunteering, allowing employees to connect and make a difference in their communities.
What types of technologies will I be working with in this role?
You will work with Cisco Secure Access and Cisco Umbrella, as well as common network protocols and various operating systems such as Microsoft Windows, Mac OS, and Linux distributions.
Is previous experience with Cisco products mandatory?
Yes, at least 1 year of experience with Cisco products such as Cisco Umbrella and Cisco Secure Access is required for this role.