FAQs
What is the primary role of the Customer Experience Manager?
The primary role of the Customer Experience Manager is to drive the successful adoption and utilization of Cisco technologies and services within customer organizations, leading to value realization and growth.
What qualifications are required for this position?
The minimum qualifications include knowledge of SP technology, fluency in Spanish, 3 years of delivery experience with a solid understanding of software lifecycle practices, experience in developing executive-level customer relationships, experience leading cross-functional virtual teams, and familiarity with recurring revenue concepts.
Is travel required for this position?
Yes, travel is required up to 10%.
Who will I collaborate with in this role?
In this role, you will partner with Customer Technical and Operational Leaders and Executives, and collaborate with teams across Delivery, Expert Care, Technical Support, Customer Success, Renewals, Sales, and more.
What is the focus of the Customer Experience Manager regarding customer relationships?
The focus is to develop and maintain strong executive and technical relationships with customers, understand their business challenges and objectives, and advocate for their needs within Cisco.
How does Cisco support diversity and inclusion?
Cisco is committed to diversity and inclusion through its 30 Inclusive Communities, which bring together individuals around common interests and passions, fostering a culture of learning, listening, and caring for communities.
What is the expected outcome of the role regarding customer success?
The expected outcome is to drive the adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
What kind of financial responsibilities does the Customer Experience Manager have?
The Customer Experience Manager is responsible for owning financials, including services revenue and margin, and making strategic financial decisions.
What kind of training or resources does Cisco provide for personal growth?
Cisco provides numerous wellbeing offerings, up to 20 days of Paid Time Off (PTO) each year, and additional paid time to volunteer and give back to the community, fostering personal and professional growth.
Are there any additional benefits for employees in the U.S.?
Yes, employees have access to quality medical, dental, and vision insurance, a 401(k) plan with Cisco matching contributions, short and long-term disability coverage, and an Employee Stock Purchase Program.