FAQs
What is the job title for this position?
The job title is Customer Experience Representative.
Where is the job location?
The job is located at Coles Lawson Heights Mall.
What is the primary mission of Indigo?
The primary mission of Indigo is to add joy to our customers’ lives each and every time they interact with us and our products.
Is experience in retail required for this position?
Experience in specialty retail or a retail environment is preferred but not required.
What are the required working hours for this role?
The position requires availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings if required for the role.
Are there any physical requirements for this job?
Yes, candidates must be able to be mobile on the sales floor for extended periods of time and lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
Is bilingualism necessary for this position?
Bilingualism (French/English) is required for all positions in Québec, and other languages are considered an asset.
What kind of work environment does Indigo aim to create?
Indigo aims to create a warm and welcoming environment that promotes authentic employee and customer experiences, guided by their culture and mission of adding joy.
How does Indigo support diversity and inclusion?
Indigo is committed to fostering diversity and inclusion, highly valuing diverse backgrounds, experiences, and perspectives to create a joyful and welcoming environment for everyone.
What should I do if I require accommodations during the recruitment process?
If you require accommodations, you can contact Human Resources at Support-HR@indigo.ca to request assistance.
What are the main responsibilities of a Customer Experience Representative?
Responsibilities include creating a welcoming environment, engaging with customers, leveraging products to tell stories, responding to customer feedback, and ensuring health and safety are prioritized.