Logo of Huzzle

Home

Matches

Explore

Manage

Customer Experience Specialist

image

Tesla

6d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Washington

AI generated summary

  • You need 1+ year in customer service or sales, strong communication skills, team mentality, valid driver's license, and possibly a salesperson or notary license based on your state.
  • You will engage guests, build personalized profiles, inspire with product knowledge, conduct delivery orientations, support test drives, and maintain exceptional customer service.

Requirements

  • 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
  • Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
  • Ability to work evening hours, weekends, and holidays in a retail environment
  • Valid driver’s license required
  • For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
  • For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Responsibilities

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
  • Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
  • Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
  • Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
  • Provide the highest level of customer service to all current and future owners
  • Perform additional tasks as assigned to meet business needs

FAQs

What are the primary responsibilities of a Customer Experience Specialist at Tesla?

The primary responsibilities include engaging with walk-in guests, understanding their needs, providing product education, conducting delivery orientations, supporting the sales pipeline, and delivering high levels of customer service.

What experience is required to apply for this role?

Applicants should have at least 1+ years of customer service and/or sales experience with a proven track record of meeting and exceeding goals.

Is a valid driver's license mandatory for this position?

Yes, a valid driver's license is required for this position.

Are there specific licensing requirements for certain states?

Yes, for roles in specific states, a Motor Vehicle Salesperson License may be required to engage in sales activities. Additionally, a notary license is preferred for certain states.

What kind of support will Tesla provide in obtaining licenses?

Tesla will provide assistance with obtaining a notary license if required for the role.

What are the expected working hours for this position?

The role may require working evening hours, weekends, and holidays in a retail environment.

What benefits do part-time employees receive at Tesla?

Part-time employees are eligible for benefits such as a 401(k) with employer match, Employee Assistance Program, sick and vacation time, and various family and pet support programs.

Do Customer Experience Specialists need to keep up with industry trends?

Yes, they are expected to stay informed about EV industry trends and local incentives.

How important are communication skills for this role?

Extremely important. Strong communication skills, attention to detail, and the ability to convey business issues and technical concepts are essential.

What tools and software should applicants be proficient in?

Applicants should be proficient in Microsoft Office Suite and CRM tools.

image

Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.