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Customer Experience Specialist (12 month FTC)

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Nestlé

8d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London
    Remote

AI generated summary

  • You must be fluent in English, communicate effectively, meet targets, be adaptable, and a reliable team player with a positive attitude and a strong work ethic.
  • You will handle customer queries via email, phone, and social media, resolve issues, educate on products, and provide feedback to improve service quality and processes.

Requirements

  • Fluent in English.
  • Strong and effective communicator - you pay attention to detail and are solution driven.
  • Ability to work at pace to achieve pre-defined targets consistently - you’re organised and have a solid work ethic.
  • Adaptable, with a growth mindset and positive outlook - you hold yourself accountable and put into practice constructive feedback.
  • Reliable and approachable team player - you’ve got a positive attitude and like supporting others.

Responsibilities

  • You’ll be our first point of contact for customers – supporting them in English via email, phone and social channels.
  • Take ownership of customer queries from start to finish and resolve these in a timely manner.
  • Provide great quality service consistently in order to retain & delight customers.
  • Educate our customers on our range of products and make appropriate recommendations.
  • Provide feedback and share insights when required, in order to continuously improve our processes and service.

FAQs

Is this a permanent position?

No, this is a 12-month fixed-term contract (FTC).

What are the working hours for this role?

The position is Monday to Friday, with no weekend shifts required.

What salary can I expect for this position?

The starting salary for this role is £30,000.

How many days of holiday do employees receive?

Employees receive 33 days of holiday per year, which includes bank holidays.

Can I take unpaid leave?

Yes, you have the option to take up to 5 days of unpaid leave each year.

Is there an opportunity for remote work?

Yes, you can work from abroad for 2 weeks every 6 months without a reduction in pay and leave allowance.

What kind of training or onboarding will I receive?

If selected, you will receive onboarding preparation on our side to ensure a smooth start to your role.

Are there opportunities for team bonding or culture-building activities?

Yes, we have two culture days per year where the Customer Experience team comes together, with travel and accommodation covered.

What kind of support can I expect when dealing with customer queries?

As a Customer Experience Specialist, you will take ownership of customer queries from start to finish and provide great quality service consistently.

How does the recruitment process work?

The recruitment process includes reviewing your CV, completing a written task, and interviewing with Team Leaders and Operations Managers.

Will my application be assessed fairly?

Yes, we are committed to conducting blind assessments during the early recruitment stages to reduce unconscious bias and provide equal opportunities for all applicants.

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Nestlé

Unlocking the power of food to enhance quality of life for everyone, today and for generations to come.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future. We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland. Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020. Our portfolio covers almost every food and beverage category –offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. House rules: https://nes.tl/HouseRules

Culture & Values

  • Respect for ourselves

    Respect starts with self-respect. Being true to ourselves, while acting with integrity, fairness and authenticity.

  • Respect for others

    Respecting others is about meeting our promises. It’s about quality in our products, our brands and everything we do.

  • Respect for diversity

    Respect for other ways of thinking, other cultures and all aspects of society requires inclusiveness and openness in all our interactions.

  • Respect for the future

    Respect for the future of our planet and future generations compels us to act with responsibility and courage, even if it’s difficult.

Benefits

  • Competitive remuneration

    You’ll be recognized for your contribution with a competitive salary and benefits package. And you may benefit from savings plans, insurances, loans, and discounted or free Nestlé products. You could even grab a bargain on retail products, services and activities.

  • Location-specific opportunities

    Our working environments vary greatly, so depending on your job and your location, you could benefit from flexible working opportunities, volunteering programs, the ability to bring a pet to work, and much more.

  • International mobility

    We offer opportunities to develop your career in different countries around the world. Global mobility plays an important part in developing Nestlé’s talent and our brands.

  • Health and wellbeing at work

    Our employee health programs will help you develop and maintain a healthy lifestyle, with health checks, health care, onsite cafeterias and fitness centres, sport and other activities.

  • Employee support

    More than ever, it is important that you are emotionally supported while at work and at home to be resilient and feel good as you carry out your everyday activities. We provide access to confidential counsellors to help when the unexpected happens or you are feeling overwhelmed.

  • Parental leave

    With a minimum of 18 weeks paid parental leave for the primary caregiver, plus the opportunity to take further leave, your new family life can get off to a great start. Your work location may provide additional benefits and resources such as dedicated feeding rooms or creches.