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Customer Experience Specialist

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Tesla

Dec 17

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need 1+ years in customer service/sales, strong communication skills, attention to detail, team spirit, ability to work flexible hours, and a valid driver’s license. Salesperson license may be required.
  • You will engage guests, build personalized profiles, answer inquiries, conduct demo drives, deliver vehicle orientations, support sales, and provide exceptional customer service.

Requirements

  • 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
  • Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
  • Ability to work evening hours, weekends, and holidays in a retail environment
  • Valid driver’s license required
  • For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
  • For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Responsibilities

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
  • Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
  • Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
  • Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
  • Provide the highest level of customer service to all current and future owners
  • Perform additional tasks as assigned to meet business needs

FAQs

What is the role of a Customer Experience Specialist at Tesla?

The Customer Experience Specialist at Tesla is responsible for delivering engaging, educational experiences to both current and prospective customers. They act as brand ambassadors, guiding customers from their initial visit to delivery of their vehicle.

What qualifications do I need to apply for this position?

Applicants should have at least 1+ years of customer service and/or sales experience with a proven track record of meeting and exceeding goals. A valid driver’s license is also required, and for certain states, a Motor Vehicle Salesperson License is necessary.

Are there any specific skills that are emphasized for this role?

Yes, candidates should demonstrate strong communication skills, attention to detail, team mentality, organizational abilities, and proficiency with Microsoft Office Suite and CRM tools.

What are the working hours for this position?

The role may require evening hours, weekends, and holidays, as it is based in a retail environment.

Does Tesla provide benefits for full-time employees?

Yes, full-time Tesla employees are eligible for a range of benefits from day one, including medical, dental, and vision plans, 401(k) with employer match, paid time off, and various other financial and support benefits.

What is the expected compensation for this role?

The expected compensation ranges from $19.20 to $28.80 per hour, with additional cash and stock awards, along with benefits.

Will I receive any training regarding the products?

Yes, as a Customer Experience Specialist, you will be responsible for inspiring and educating guests about Tesla products, including conducting demo drives and Full Self-Driving demonstrations.

Is there any assistance provided for obtaining a Notary License if needed?

Yes, if your role requires a Notary License, Tesla will provide assistance to help you obtain it.

How does Tesla support employees in terms of childcare?

Tesla offers back-up childcare and parenting support resources as part of its employee benefits package.

What opportunities for career development does Tesla provide?

Tesla offers various financial benefits, stock options, and employee perks, which contribute to an overall positive work environment that encourages career development and growth.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.