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Customer Experience Specialist, Sales (Part-Time) - Cambridge

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Tesla

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Cambridge

AI generated summary

  • You must have excellent interpersonal skills, product knowledge, strong communication, customer service experience, organizational skills, flexibility for weekend/evening work, a passion for sustainability, and a valid UK driving licence.
  • You will engage customers, capture leads, manage CRM data, provide exceptional service, and collaborate with sales teams to enhance customer experiences and drive conversions.

Requirements

  • Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
  • Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
  • Ability to communicate information in an easy-to-understand manner.
  • Proven track record of delivering excellent customer experiences.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Flexibility to work on weekends and evenings as required.
  • A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
  • Full UK driving licence held for 2 years and over.

Responsibilities

  • Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
  • Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
  • Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
  • Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
  • Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
  • Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
  • Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

FAQs

What is the role of a Customer Experience Specialist at Tesla?

The role involves engaging with potential customers, capturing leads, and guiding them through the sales journey, while creating meaningful connections to drive sales growth.

What are the primary responsibilities of this position?

Responsibilities include proactively engaging with customers, providing exceptional customer service, executing lead capture strategies during events, managing CRM data, and collaborating with sales teams.

What qualifications are required for this job?

Applicants should have excellent interpersonal skills, strong knowledge of Tesla's products, proven customer experience, strong organizational skills, flexibility to work weekends and evenings, a passion for Tesla's mission, and a full UK driving license held for 2 years or more.

Is this position full-time or part-time?

This position is part-time.

What is Tesla's policy regarding equal opportunity employment?

Tesla is an Equal Opportunity / Affirmative Action employer and is committed to diversity in the workplace. They provide consideration for employment without regard to any protected factors.

Will I need to work evenings and weekends?

Yes, flexibility to work on weekends and evenings is required for this role.

Is additional training provided for new employees?

While the job description does not specify, it is typical for companies like Tesla to provide onboarding and training for new employees.

How does Tesla ensure a positive working environment?

Tesla is committed to working with individuals with disabilities and provides reasonable accommodations during the interview process, promoting a positive and inclusive work environment.

What does Tesla look for in terms of customer service experience?

Tesla looks for a proven track record of delivering excellent customer experiences, including strong interpersonal skills and the ability to effectively communicate with and engage customers.

Where is this position located?

This position is located in Cambridge.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.