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Customer Insights Lead, Amazon Private Brands, Amazon

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Amazon

May 13

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • Marketing
    Research & Development
  • London
    Remote

Requirements

  • Experience in marketing or marketing research
  • Experience building, executing and scaling cross-functional marketing programs
  • Experience developing and executing campaigns across a multitude of timezones and languages
  • Experience using data and metrics to measure impact and determine improvements
  • Experience presenting metrics and progress to goal to senior leadership
  • Experience driving direction and alignment with large cross-functional teams and agency partners
  • Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

Responsibilities

  • Being the custodian of the Business’ research methodologies and insight knowledge while continuously looking for new solutions in terms of process, methodologies and analysis
  • Identifying the availability and quality of the various insight sources to regularly monitor the performance of the Brands and Categories
  • Performing recurrent quantitative and qualitative analysis on customers’ behaviour by segment, identifying purchasing patterns and opportunities to foster engagement, retention and spending
  • Generating impactful and actionable business recommendations and insights to be shared with internal partners in order to integrate them into Top Management decisions
  • Coordinate and direct the work of the external market research partners

FAQs

What is the job title for this position?

The job title is Customer Insights Lead, Amazon Private Brands.

Where is this position based?

This position is based out of Seattle or London.

What are the main responsibilities of the Senior Insight Manager?

The main responsibilities include being the custodian of the business’ research methodologies, monitoring brand and category performance, performing quantitative and qualitative analysis, generating actionable business recommendations, and coordinating with external market research partners.

What qualifications are required for this role?

Basic qualifications include experience in marketing or marketing research, executing cross-functional marketing programs, using data to measure impact, and presenting metrics to senior leadership.

Are there any preferred qualifications for the candidate?

Yes, preferred qualifications include experience driving alignment with large cross-functional teams, and designing and executing joint marketing plans with global strategic partners.

Is experience with data analysis important for this role?

Yes, experience using data and metrics to measure impact and determine improvements is essential for this role.

Does this role require interaction with senior management?

Yes, the role requires the ability to influence senior management and communicate effectively with executives.

How does Amazon view diversity in the workplace?

Amazon believes that employing a diverse workforce is central to their success and is an equal opportunity employer.

What steps does Amazon take to protect candidate privacy?

Amazon prioritizes the privacy and security of candidate data and has a Privacy Notice available for reference.

Is there support for individuals with disabilities during the hiring process?

Yes, Amazon provides accommodations and adjustments for individuals with disabilities during the application and hiring process.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.