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Customer Onboarding Specialist

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BigHand

Oct 16, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Software Engineering
  • Brighton & Hove

Requirements

  • Prior experience working with software and customers in any capacity: this could be as a software trainer, customer support, customer success, onboarding or sales.
  • Confident in delivering engaging, informative and technical product training sessions to a diverse range of customers.
  • Ability to think creatively with a desire to exceed customer expectations.
  • Ability to learn new product offering and functionality as software updates are available.
  • Has a positive attitude to dealing with people, with strong listening and questioning skills.
  • Must be based within the UK with ability to travel on-site to clients if requested.
  • Experience in the legal and/or healthcare sectors are a big plus, but not essential.

Responsibilities

  • Build and deliver product training direct to BigHand end users.
  • Provide first-line support to customers throughout their onboarding journey.
  • Become an SME is BigHand software.
  • Work alongside the BigHand onboarding team to ensure a speedy and smooth implementation for new customers.
  • Produce accurate and regular project status reports and ensure all internal systems are kept updated with the current status of the project.
  • Gather customer feedback and take action as needed to improve customer adoption and usage.
  • Ability to demo the product to end users, IT staff, and prospects as needed.

FAQs

What is the role of a Customer Onboarding Specialist at BigHand?

The Customer Onboarding Specialist is responsible for delivering product training and support to new customers adopting BigHand software solutions, ensuring they receive the skills and knowledge to be successful with the product.

What kind of training will I be delivering in this role?

You will deliver engaging and informative product training sessions to end users, both in-person and virtually, across the UK.

Do I need to have previous experience in software-related roles?

Yes, prior experience working with software and customers in any capacity is desired, such as software training, customer support, customer success, onboarding, or sales.

Is experience in the legal or healthcare sectors necessary for this role?

No, experience in the legal and/or healthcare sectors is a big plus but not essential.

What opportunities for career growth are available at BigHand?

BigHand offers career growth opportunities, including study leave allowance for continued education and professional development.

Will I need to travel as part of my job?

Yes, you must be based within the UK and may need to travel on-site to clients if requested.

How many days of holiday do employees receive?

Employees receive 25 days of holiday, excluding bank holidays, plus 3 additional BigHand days off between Christmas and New Year.

What wellness benefits does BigHand offer?

BigHand offers various wellness benefits, including private medical, vision, online wellbeing programs and webinars, access to online therapy, and Employee Resource Groups (ERGs).

What is BigHand’s commitment to diversity, equity, and inclusion (DEI)?

BigHand is an equal opportunity employer committed to recruiting based on capability and potential, welcoming unique value and individuality, and advancing a culture of belonging by embracing differing viewpoints and ideas.

Is remote work an option for this position?

Yes, remote work is supported in a hybrid format.

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BigHand

Technology
Industry
201-500
Employees

Mission & Purpose

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. We build and invest in technologies that help you to identify improvements across lawyer & support staff resourcing, document production, financial performance and matter pricing. We enable you to give your customers a better experience while empowering your people to be the best. Whether you have one, a mix, or all of our products, our goal is to be your most trusted and value-add partner, enabling you to be successful in your role. We support you to make big happen.