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Customer Propositions Manager

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Matalan

Sep 24, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Marketing
  • Liverpool

Requirements

  • +5 years experience in a commercial trade facing role – marketing, buying, merchandising, planning, eCommerce
  • Strong communication & project management skills
  • Able to lead cross functional groups with a proven record in influencing at all levels
  • Good understanding of retail within an omnichannel environment.
  • Ability to turn complex data and insight into actions plans

Responsibilities

  • Define the strategic role of brand & sub brands for Matalan & articulate how they support the needs of our customer segments & drive business KPIs mid-long term.
  • Analyse internal & external data & insight to spot customer trends early & prioritise the biggest commercial opportunities for Matalan in both the short & long term.
  • Be proactive in proposing where we need to shift our current proposition & be more innovative in order to take advantage of a gap in the market.
  • Consistently track competitors in depth to ensure expert knowledge of their strategies & propositions, whilst identifying where Matalan can be distinctive and have a right to win.
  • Work with Customer Trade Planning Managers to translate wider business strategy & seasonal strategic plans into a customer proposition proposal that delivers the key KPIs set for the season.
  • Brief Product, Insight, Customer and Channel teams to support proposition development through the trade plan up to 18months out, applying them to seasons, events & KPIs, working hand in hand with Trade Planning Managers.
  • Use storytelling skills to bring propositions to life & excite the whole business around your vision for each proposition under the strategic customer pillars & segments.
  • Work cross functionally to build strong relationships across all parts of the business in order to influence & deliver each proposition in store, online & through marketing channels.
  • Define and set proposition policies and procedures that support the delivery of the wider function and business strategies.
  • Accountable for the success of propositions so KPIs must be set & performance measured over time.
  • Engage & influence key stakeholders across the business at all levels.
  • Provide support to the Senior Customer Propositions & Planning Manager by sharing expertise and information to support effective decision making.
  • Be a role model to the business. Supporting the wider Customer Trade Planning team when required & support an energetic, enthusiastic & supportive team culture.

FAQs

What is the role of a Customer Propositions Manager at Matalan?

The Customer Propositions Manager is accountable for developing Matalan’s overall proposition that strengthens the brand and sub-brands while driving reasons for customers to visit, focusing on defined customer pillars.

What kind of experience is required for this position?

A minimum of 5 years of experience in a commercial trade-facing role such as marketing, buying, merchandising, planning, or eCommerce is required.

Are there opportunities for career development in this role?

Yes, Matalan offers access to a wide range of career development opportunities.

What benefits do employees receive?

Employees receive a competitive salary, a 20% staff discount, Thrive Recognition Scheme, wellbeing support, life assurance, access to Retail Rewards platform, a pension scheme, and additional benefits depending on the role.

What skills are essential for the Customer Propositions Manager role?

Strong communication and project management skills, the ability to lead cross-functional groups, a good understanding of retail in an omnichannel environment, and the ability to turn complex data into actionable plans are essential.

Is there a focus on teamwork and inclusivity at Matalan?

Yes, Matalan champions equality for all and promotes a culture of inclusion, encouraging colleagues to bring their true selves to work.

What is the process if I need adjustments during the recruitment process?

Matalan encourages candidates to inform them if they require any adjustments during the application or interview process to ensure they can perform at their best.

How does Matalan measure the success of the propositions developed by the Customer Propositions Manager?

The Customer Propositions Manager is accountable for setting KPIs and measuring performance over time to assess the success of the propositions.

Will I be required to work cross-functionally?

Yes, the role requires building strong relationships across various parts of the business to influence and deliver each proposition in store, online, and through marketing channels.

How is competition analysis conducted in this role?

The Customer Propositions Manager is responsible for consistently tracking competitors in depth to gain expert knowledge of their strategies and identifying where Matalan can be distinctive.

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Matalan

Find Your Fit. Shape The Future.

Retail & Consumer Goods
Industry
10,001+
Employees
1985
Founded Year

Mission & Purpose

From humble beginnings to disruptive innovations in the retail industry, when we say there’s no other retailer like Matalan, we really mean it! There’s an honesty and energy here that allows our people to shine, which our colleagues, customers and suppliers love. With over 200 stores in the UK, a growing online presence and over 15,000 employees, we’re a thriving, omnichannel value retailer that’s going places and delivering year on year growth. If you want to work for a company that’s passionate about its people, helps you to grow and be the best you can be, then you’ve come to the right place. We work together to support our customers, suppliers and each other, and we’re excited by the possibility of our people helping us to shape the future of retail. We make sure every voice is heard, nurture the ambitions of our people and invest in their future. Our amazing and diverse people make us who we are and our values are the driving force behind everything we do: Think Customer, Think Family, Be Real, Be the Best. Talent is quickly spotted and nurtured, and there are lots of opportunities to tailor make your own career and learn with us. Right now, Matalan is stepping in to a new age and embracing the changing face of retail. We have some exciting opportunities across the business in Retail and Logistics, as well as Ecommerce, Marketing, Technology and Product at our Head Office in Liverpool and our new Creative Hub in London.