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Customer Relationship Executive

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  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Bangalore, +2

Requirements

  • Product Knowledge: In-depth understanding of home loans and various insurance products.
  • Financial Acumen: Ability to understand and explain financial products, interest rates, and loan terms.
  • Sales Techniques: Mastery of sales strategies, including upselling and cross-selling.
  • CRM Software Proficiency: Familiarity with Customer Relationship Management (CRM) software to track and manage sales leads.
  • Negotiation Skills: Capability to negotiate terms and conditions with clients.
  • Documentation Skills: Ability to handle paperwork and documentation accurately and efficiently.
  • Communication Skills: Excellent verbal and written communication to convey complex information clearly and persuasively.
  • Customer Service Orientation: Focus on providing exceptional service to meet client needs.
  • Networking Skills: Ability to build a network of contacts and leverage them for business opportunities.

Responsibilities

  • Develop and maintain strong customer relationships
  • Promote and sell financial products such as housing loans and business loans
  • Conduct field sales activities
  • Provide excellent customer service
  • Handle secured and unsecured loan applications

FAQs

What is the job title for this position?

The job title for this position is Customer Relationship Executive.

What type of employment is offered for this role?

This role is offered as a Full-Time position.

What is the experience requirement for the Customer Relationship Executive role?

Candidates are expected to have 1 to 2 years of experience.

What is the location for this job?

The locations for this job are Bangalore, Hyderabad, and Chennai.

What are the educational qualifications required for this position?

The required educational qualifications are 12th grade or any graduation.

What skills are necessary for this role?

Necessary skills include product knowledge, financial acumen, sales techniques, CRM software proficiency, negotiation skills, documentation skills, communication skills, customer service orientation, and networking skills.

What types of products will the Customer Relationship Executive need to promote and sell?

The Customer Relationship Executive will need to promote and sell financial products such as housing loans and business loans.

Will field sales activities be part of the job responsibilities?

Yes, conducting field sales activities is part of the job responsibilities.

How does Aditya Birla Capital ensure diversity and inclusion in its recruitment process?

Aditya Birla Capital is committed to providing equal opportunities and prohibits discrimination or harassment in any form based on various characteristics. Diversity, Equity, and Inclusion (DEI) are embedded in their recruitment policies.

What is the main goal of the Customer Relationship Executive?

The main goal of the Customer Relationship Executive is to develop and maintain strong customer relationships while providing exceptional customer service.

What documentation will the Customer Relationship Executive be required to handle?

The Customer Relationship Executive will be required to handle secured and unsecured loan applications along with other related paperwork.

Enriching Lives. Winning as ONE.

Finance
Industry
10,001+
Employees
2007
Founded Year

Mission & Purpose

Aditya Birla Capital is a financial services company offering a wide range of solutions, including asset management, insurance, and lending services. Their mission is to empower individuals and businesses by providing comprehensive financial solutions that foster growth and security. With a strong emphasis on customer-centricity, Aditya Birla Capital aims to deliver innovative products and services tailored to meet diverse financial needs. Their purpose is to build lasting relationships with clients while contributing to the overall economic development of communities and the country.