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Customer Sales Advisor

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Halfords

9d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Colchester

AI generated summary

  • You need retail customer service experience, a proactive approach, problem-solving skills, weekend availability, and ideally a background in achieving sales targets.
  • You will engage with customers, demonstrate products, explain fitting services, and receive training to enhance your skills and support your career growth within the company.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, some experience of working towards and achieving sales targets

Responsibilities

  • Got a knack with customers?
  • You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What is the working schedule for the Customer Sales Advisor position?

The position is part-time, requiring 12 hours per week, with availability to work on a rota basis, including weekends.

What is the salary range for this role?

The salary ranges from £10.00 to £12.21 per hour, depending on age, with ages 21 and over earning £12.21 per hour.

Is prior retail sales experience required for this position?

While experience in retail sales is ideal, candidates who have worked in other customer-focused sales environments will also be considered.

What kind of training will be provided to new employees?

New employees will receive product knowledge and skills training to help them excel in customer service and demonstrate the company's products effectively.

What benefits are offered to employees in this position?

Benefits include store discounts, employee discounts, health cash plans, life assurance, a wellness programme, and participation in a Sharesave scheme, among others.

Is there an opportunity for career advancement within the company?

Yes, the company invests heavily in training and offers support for employees to develop their careers in retail or other areas within the Group.

Are there any specific skills needed to be successful in this role?

Successful candidates should possess experience in customer service, a proactive approach to meeting customer needs, problem-solving skills, and experience with sales targets is preferred.

How can I apply for the Customer Sales Advisor position?

Interested candidates are encouraged to apply online for the position, even if they don't meet all the criteria, as the company values diversity and inclusion.

Do I need to provide my own uniform?

No, a uniform will be provided by the company.

Does the company offer a financial planning app?

Yes, the company offers Wagestream, a financial planning app that allows employees to access up to 30% of their pay as they earn it and helps with saving for future needs.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.