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Customer Sales Associate

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Trane Technologies

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Hartford

AI generated summary

  • You need a H.S. Diploma or GED, inside sales or retail experience, customer service skills, and a track record of building relationships in fast-paced environments.
  • You will support customers, resolve issues, process orders, identify sales opportunities, manage quotes, and assist with inventory while ensuring satisfaction and timely delivery. Flexibility for overtime required.

Requirements

  • H.S. Diploma or General Education Degree (GED)
  • Inside sales, retail, or related experience
  • Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

  • Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
  • Partners with customers to grow sales by identifying related products or add on extensions.
  • Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
  • Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
  • Interact with customers both on the phone and in person.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
  • Assists with warehouse/inventory management work as needed.
  • Flexibility to work overtime/weekends, as required.

FAQs

What is the role of a Customer Sales Associate at Trane Technologies?

The Customer Sales Associate serves as a trusted advisor for customers in Trane Supply stores, assisting with their needs, resolving issues, and providing high-quality solutions to ensure customer satisfaction.

What qualifications are required for this position?

The position requires a High School Diploma or General Education Degree (GED), along with experience in inside sales, retail, or a related field, and a focus on customer service in a fast-paced environment.

What benefits are offered to employees?

Employees receive benefits that start on DAY ONE, including health insurance, wellness programs, 401K matching, paid time off, family building benefits, educational opportunities, and student debt support.

Is this position onsite or remote?

This position has been designated as onsite.

What are the main responsibilities of the Customer Sales Associate?

Responsibilities include providing customer support, processing orders, resolving inquiries or complaints, maintaining knowledge of products and promotions, managing quotes and orders accurately, and assisting with warehouse and inventory management.

What is the starting salary for this role?

The starting salary for this role is from $55,000 and up, based on experience, and includes a monthly incentive plan of 15%.

Is there room for career growth in this position?

Yes, there are educational and training opportunities available to support career growth and development within the company.

How does the company approach sustainability?

Trane Technologies prioritizes sustainability as an integral part of its business, working to create comfortable, sustainable, and efficient environments.

What does the company look for in a Customer Sales Associate?

The company seeks individuals who can build customer relationships, maintain professionalism, and demonstrate exceptional problem-solving skills, even in challenging situations.

Are there opportunities for overtime or weekend work?

Yes, there is flexibility to work overtime and weekends as required.

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Trane Technologies

Global climate innovator - thinking bigger, acting bolder & taking action on climate change.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

At Trane Technologies, we challenge possible by thinking bigger, acting bolder and taking actions that not just improve our own performance but influence global change. Our world contends with unprecedented challenges. Our future has never been more uncertain. Urbanization is dramatically reshaping our communities, our resources are more constrained that ever before, and climate change is accelerating at an astonishing rate. We believe it is time to challenge industry norms and be at our most creative every day. To get there, we’ve committed to ambitious sustainability goals and we will change the way the world heats and cools buildings and moves refrigerated food, medicines, and other perishables. Global change starts when we each have the courage to act. And when we act, we boldy go. Won’t you join us?