FAQs
What is the primary responsibility of the Customer Service Administrator at Toll Group?
The primary responsibility is to provide a broad range of customer service and administrative tasks across the site, focusing on the Receivals & Dispatch process to enhance customer experience and support Operations in delivering first-class service.
Where is the Customer Service Representative position located?
The position is located at the Chemicals & Agricultural site in Welshpool, Perth, WA.
What qualifications are required for the Customer Service Administrator role?
Required qualifications include experience in logistics and warehousing, a strong customer service orientation, effective time management and self-discipline, knowledge of DG and non-DG freight handling, operational warehouse experience, and intermediate to advanced Excel skills.
Is knowledge of dangerous goods (DG) handling necessary for this role?
While not mandatory, sound knowledge of DG and non-DG freight handling, products, and legislation is highly advantageous for this role.
Are there training opportunities available for employees at Toll Group?
Yes, Toll Group offers industry-leading training and encourages employees to learn and grow alongside talented experts.
Do I need to meet all the qualifications to apply for the position?
No, if you have similar skills and a willingness to learn, you are encouraged to apply even if you do not meet every single qualification.
Is there an emphasis on diversity and inclusion at Toll Group?
Yes, Toll Group values a diverse, inclusive, and authentic workplace, welcoming candidates of all ages, ethnicities, genders, and abilities.
Are pre-employment checks required for this position?
Yes, candidates must be prepared to undertake pre-employment checks, including a criminal history check and medical examination.
What is the company’s focus in terms of its services?
Toll Group focuses on providing sophisticated supply chain solutions, including integrated logistics services for various industries such as mining, chemicals, and agriculture.
Can I find more information about the company and job opportunities?
Yes, more information about Toll Group and available job opportunities can be found at www.careers.tollgroup.com.