You must excel in communication, embrace diversity, strive for growth, commit to training, and aim to become an expert on products and services while going the extra mile for members and colleagues.

You will support members in finding suitable products, engage in conversations across various channels, and focus on providing excellent service without sales targets.

Here at Yorkshire Building Society, we Help Real Life Happen for our members. And we’ve been doing it for more than 150 years.

We’re also owned by our 3 million members, which means everything we do, and every decision we make is for their benefit. We manage their £40 billion assets wisely. 

But we’re also here to make things better for our people, too.

We’re a business that really cares as much about our colleagues as we do about our customers and our communities. And we offer an exciting future for everyone who joins us on our journey.

So, if you’re looking for a warm, welcoming, inclusive and flexible workplace, you’ll discover somewhere that can really help your career happen.

References to 'YBS Group'​ or 'Yorkshire Group'​ refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

Finance

Yorkshire Building Society

<div>
 <div>
 <div>
 If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
 Please note the set days and hours for this role are Mon 9-5, Weds 9-1, Thurs 9-12, Fri 9-5 and Saturday 9-12 as required
 About the Role
 As a Customer Service Advisor you’ll:
 <ul>
 <li> Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.</li>
 <li> Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.</li>
 <li> Forget sales targets, and enjoy the freedom to do what’s right.</li>
 </ul>
 
 Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about our Ashton Branch.
 “Ashton branch is one of the busiest branches within the network with a fast-paced environment where no two days are the same. We are a friendly successful team of 10 which is made up of a branch manager, an assistant manager and 8 customer consultants. We have a broad range of colleague experience ranging from 40 years to 4 months. We are one big family and everyone is caring and supportive. We are passionate about providing outstanding customer service and as well as helping our customers in branch and over the phone, there are opportunities to get out and about in the community delivering financial education workshops.
 This is an amazing place to work where we invest in your personal development and provide opportunities for you to grow your skills and capabilities.
 The Ashton branch is located in the heart of the town centre just a few minutes’ walk from the train and bus stations and with ample car parking available close by"
 
 About You
 Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about: 
 <ul>
 <li>Being great with people, and being able to talk to our members.</li>
 <li> Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.</li>
 <li> Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.</li>
 <li> Demonstrating a growth-mindset and making the most of the training and development we offer.</li>
 <li> Having the ambition to become a leading expert on our products and services.</li>
 </ul>
 
 About Us
 At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
 
 Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
 Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
 Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
 
 About our Benefits 
 We offer lots of fantastic rewards that you can make the most of in and out of work, including:
 <ul>
 <li> Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.</li>
 <li> Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).</li>
 <li> Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.</li>
 <li> Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.</li>
 <li> My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts</li>
 </ul>
 
 Ready to apply?
 Great with people? Then we think it would be great to meet you. Apply now.,
 Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date
 </div>
 </div>
</div>


 
  
   If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
    Please note the set days and hours for this role are Mon 9-5, Weds 9-1, Thurs 9-12, Fri 9-5 and Saturday 9-12 as required
    About the Role
    As a Customer Service Advisor you’ll:
   
     Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
     Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
     Forget sales targets, and enjoy the freedom to do what’s right.
   
   
    Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about our Ashton Branch.
    “Ashton branch is one of the busiest branches within the network with a fast-paced environment where no two days are the same. We are a friendly successful team of 10 which is made up of a branch manager, an assistant manager and 8 customer consultants. We have a broad range of colleague experience ranging from 40 years to 4 months. We are one big family and everyone is caring and supportive. We are passionate about providing outstanding customer service and as well as helping our customers in branch and over the phone, there are opportunities to get out and about in the community delivering financial education workshops.
    This is an amazing place to work where we invest in your personal development and provide opportunities for you to grow your skills and capabilities.
    The Ashton branch is located in the heart of the town centre just a few minutes’ walk from the train and bus stations and with ample car parking available close by"
   
    About You
    Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about: 
   
    Being great with people, and being able to talk to our members.
     Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
     Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
     Demonstrating a growth-mindset and making the most of the training and development we offer.
     Having the ambition to become a leading expert on our products and services.
   
   
    About Us
    At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
   
    Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
    Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
    Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
   
    About our Benefits 
   We offer lots of fantastic rewards that you can make the most of in and out of work, including:
   
     Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
     Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
     Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
     Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
     My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
   
   
    Ready to apply?
    Great with people? Then we think it would be great to meet you. Apply now.,
    Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date
  
 



Customer Service Advisor

Requirements

Responsibilities

FAQs

What are the working hours for the Customer Service Advisor role?

Do I need prior experience in financial services to apply?

Is there flexibility in the working hours?

What kind of training will I receive?

What benefits are offered to employees?

Will there be opportunities for career development?

What is the work environment like at the Ashton branch?

Is there a focus on inclusivity in the workplace?

What type of customer interactions should I expect in this role?

How does YBS care about its employees?

Yorkshire Building Society

Mission & Purpose