FAQs
What is the salary for the Customer Service Advisor position?
The salary for the Customer Service Advisor position is £22,542 per annum.
What are the working hours for this role?
The working hours are full-time at 37.5 hours per week, with shifts from Monday to Friday, 10am to 6pm, although flexibility to work any hours within the opening hours of 8am to 6pm is required.
When does the training for this position start?
The training for this position starts on Wednesday, 8th January 2025, and lasts for 5 weeks, followed by an additional 3 weeks of in-office support once live and taking calls.
Where will I be working?
You will be working in a hybrid format, splitting your time between our Dearne Valley office and home.
What kind of support will I receive for my career development?
You will have numerous opportunities to learn new skills, and we’ll provide the support you need to develop in your career, with countless opportunities to follow your chosen career path within Capita.
How many holidays do employees get?
Employees receive 22 days of holiday, which rises to 27 days, with the option to buy extra leave.
Are there any benefits related to parental leave?
Yes, there is a company policy of 15 weeks' fully paid maternity, adoption, and shared parental leave, as well as two weeks’ paternity pay.
Is there any opportunity for volunteering?
Yes, you can take a paid day out of the office to volunteer for our charity partners or a cause of your choice.
What qualities are you looking for in candidates?
We are looking for candidates with excellent communication skills, a genuine passion for helping people, great listening abilities, and problem-solving skills.
How can I apply for the Customer Service Advisor position?
You can apply by choosing the ‘apply’ option on the job listing and submitting a short application with your contact number and email address for easy follow-up.