FAQs
What are the main responsibilities of a Customer Service Advisor?
The main responsibilities include welcoming customers, scheduling repair work and MOTs, maintaining accurate records, explaining work completed, providing solutions, quoting and booking services, and contributing to sales targets.
What qualifications or experience do I need for this role?
You need experience in delivering first-class customer service, excellent communication skills, a proactive approach, problem-solving abilities, IT literacy, and ideally, some experience working in an Autocentre.
Is training provided for this position?
Yes, industry-leading, recognized training is provided that is linked to your skills and experience, offering opportunities for career progression.
What type of customers will I be dealing with?
You will be dealing with customers via phone, email, and face-to-face interactions in the Centre, providing assistance and reassurance.
Are there any specific skills that are beneficial for this role?
Beneficial skills include excellent communication, problem-solving, the ability to remain calm in difficult situations, teamwork, and achieving targets.
What are the working hours for this position?
The specific working hours can vary, but they will typically align with the operational hours of the Centre.
What kind of rewards and benefits does the company offer?
The company offers various rewards and benefits including store discounts, employee discounts on garage bills, life assurance, wellness programs, health cash plans, and options for savings schemes.
Is health and safety training required for this role?
Yes, health and safety training is required for this role.
Can I progress my career while working in this position?
Yes, there are opportunities for career progression through industry-leading training and support.
What is the company’s focus regarding its future growth?
The company is focused on rapidly growing its business with an emphasis on motoring services and electric mobility.