You should have strong customer service skills, excellent communication abilities, call handling experience (preferred), sensitivity in phone interactions, and familiarity with Microsoft Office.

You will handle incoming calls, manage patient requests, book appointments, communicate with healthcare professionals, process prescriptions, and ensure accurate record-keeping.

Customer Relations

Healthcare

United Kingdom

Reading

Life assurance

Flexible working

Free breakfast and snacks

Birthday day off

Large

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.  Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.

Science & Healthcare

HealthHero

About HealthHero HealthHero is Europe’s largest digital healthcare provider. We offer seamless access to virtual GP appointments, mental health support and a wide range of clinical services – helping organisations, insurers and individuals to take better care of their health. Operating across the UK, Ireland, France and Germany, our mission is to simplify healthcare and improve lives. The Role We are currently recruiting for an overnight Customer Service Operator to join our existing team to help deliver support to clients via phone and email. Prior experience in Health care is not required as we we provide comprehensive training to set you up for success. This is a part time position working 3 days per week (Friday, Saturday & Sunday) based onsite in our Bracknell office, 10pm till 7am. Requirements Purpose * You will be the first point of contact for incoming calls, appropriately dealing with any queries. * Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals. * You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation. * Ensure information is accurately recorded and stored in line with company policies. What You Will Bring * Excellent customer service skills and attention to detail * Superb communication skills, written & verbal. * Experience with call handling/contact centre work is desirable, although full training will be provided. * Ability to show sensitivity and understanding over the telephone * Experience using Microsoft Office Why Join Us * Work that matters – making healthcare simpler, more accessible and more human * Supportive, down-to-earth team with a strong mission and values Benefits * Access to HealthHero’s digital healthcare services (GP, mental health and more) * You will receive ongoing training and support * Career progression opportunities * 28 days per annum (pro rata) including bank and public holidays plus a day off for your birthday * Life cover * Pension scheme Diversity and inclusion Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel. We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.

About HealthHeroHealthHero is Europe’s largest digital healthcare provider. We offer seamless access to virtual GP appointments, mental health support and a wide range of clinical services – helping organisations, insurers and individuals to take better care of their health. Operating across the UK, Ireland, France and Germany, our mission is to simplify healthcare and improve lives.The RoleWe are currently recruiting for an overnight Customer Service Operator to join our existing team to help deliver support to clients via phone and email. Prior experience in Health care is not required as we we provide comprehensive training to set you up for success.This is a part time position working 3 days per week (Friday, Saturday & Sunday) based onsite in our Bracknell office, 10pm till 7am.RequirementsPurpose * You will be the first point of contact for incoming calls, appropriately dealing with any queries. * Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals. * You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation. * Ensure information is accurately recorded and stored in line with company policies.      What You Will Bring * Excellent customer service skills and attention to detail * Superb communication skills, written & verbal. * Experience with call handling/contact centre work is desirable, although full training will be provided. * Ability to show sensitivity and understanding over the telephone * Experience using Microsoft Office      Why Join Us * Work that matters – making healthcare simpler, more accessible and more human * Supportive, down-to-earth team with a strong mission and values      Benefits * Access to HealthHero’s digital healthcare services (GP, mental health and more) * You will receive ongoing training and support * Career progression opportunities * 28 days per annum (pro rata) including bank and public holidays plus a day off for your birthday * Life cover * Pension scheme      Diversity and inclusionOur Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.

Customer Service Advisor - HealthHero

&lt;strong&gt;About HealthHero&lt;br&gt;&lt;br&gt;&lt;/strong&gt;HealthHero is Europe’s largest digital healthcare provider. We offer seamless access to virtual GP appointments, mental health support and a wide range of clinical services – helping organisations, insurers and individuals to take better care of their health. Operating across the UK, Ireland, France and Germany, our mission is to simplify healthcare and improve lives.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are currently recruiting for an overnight Customer Service Operator to join our existing team to help deliver support to clients via phone and email. Prior experience in Health care is not required as we we provide comprehensive training to set you up for success.&lt;br&gt;&lt;br&gt;This is a part time position working 3 days per week (Friday, Saturday &amp;amp; Sunday) based onsite in our Bracknell office, 10pm till 7am.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You will be the first point of contact for incoming calls, appropriately dealing with any queries.&lt;/li&gt;&lt;li&gt;Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals.&lt;/li&gt;&lt;li&gt;You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.&lt;/li&gt;&lt;li&gt;Ensure information is accurately recorded and stored in line with company policies. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You Will Bring&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Excellent customer service skills and attention to detail&lt;/li&gt;&lt;li&gt;Superb communication skills, written &amp;amp; verbal. &lt;/li&gt;&lt;li&gt;Experience with call handling/contact centre work is desirable, although full training will be provided.&lt;/li&gt;&lt;li&gt;Ability to show sensitivity and understanding over the telephone&lt;/li&gt;&lt;li&gt;Experience using Microsoft Office&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why Join Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Work that matters – making healthcare simpler, more accessible and more human&lt;/li&gt;&lt;li&gt;Supportive, down-to-earth team with a strong mission and values&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Access to HealthHero’s digital healthcare services (GP, mental health and more)&lt;/li&gt;&lt;li&gt;You will receive ongoing training and support&lt;/li&gt;&lt;li&gt;Career progression opportunities &lt;/li&gt;&lt;li&gt;28 days per annum (pro rata) including bank and public holidays plus a day off for your birthday&lt;/li&gt;&lt;li&gt;Life cover&lt;/li&gt;&lt;li&gt;Pension scheme &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Diversity and inclusion&lt;br&gt;&lt;br&gt;Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.&lt;br&gt;&lt;br&gt;We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.

Customer Service Advisor

Requirements

Responsibilities

FAQs

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HealthHero

Mission & Purpose