FAQs
What are the main responsibilities of a Customer Service Advisor?
A Customer Service Advisor is responsible for finding the right solutions for customers, quoting and booking services, giving clear explanations and advice, building lasting customer relationships, completing all administration to company requirements, and contributing to the achievement of sales targets.
What experience is required for this role?
You should have experience in delivering first-class customer service, excellent communication skills, a proactive approach to assisting customers, problem-solving abilities, and familiarity with working towards and achieving targets. Experience in an Autocentre is preferred but not mandatory.
What kind of training will be provided?
You will have access to industry-leading, recognized training linked to your skills and experience, providing opportunities for career progression.
What are the working hours for this position?
The specific working hours may vary, but you will typically work in a customer service capacity within the Centre, which may include weekends or late shifts.
Is there a team environment in this role?
Yes, the role requires working effectively in a team to contribute to overall success.
What benefits do you offer to employees?
Benefits include a store discount, employee discounts on garage bills, wellness programs, life assurance, cycling schemes, sharesave options, and more.
What should I do if I don't meet all the job criteria?
We encourage you to apply anyway! At Halfords, we value diversity and are committed to creating an inclusive workplace.
Can I receive support for my healthcare costs?
Yes, you can claim cash back towards your healthcare costs through our Health Cash Plan and access health and well-being services.
Is experience in dealing with difficult situations necessary?
Yes, experience in handling difficult situations while remaining professional, tactful, and calm is important for this role.
What is the company culture like at Halfords?
Halfords promotes an inclusive workplace and values diversity among its employees, striving to create a supportive and collaborative environment.