Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Advisor

image

Bio-Techne

Mar 25

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Wiesbaden
  • Quick Apply

AI generated summary

  • You need English and Maths qualifications, customer service experience, fluency in English and German, strong IT skills, and the ability to multi-task and handle complaints professionally.
  • You will handle sales inquiries, process orders, manage customer complaints, coordinate with internal teams, update databases, and ensure excellent after-sales support for a great customer experience.

Requirements

  • General Education exam passes (or equivalent) in English, and Maths
  • Experience of working in a customer focused environment.
  • Fluent written and spoken English and German is essential.
  • Possess excellent IT skills, including experience of working with ERP/CRM platforms.
  • A commitment to total customer satisfaction.
  • Conscientious, articulate, and possesses excellent presentation and teaching skills.
  • Strong organisational and administration skills.
  • Working knowledge of Microsoft D365 and or Salesforce desirable but not essential.
  • Ability to demonstrate a passion for customer service.
  • Excellent telephone manner.
  • Exceptional attention to detail, time management, and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to perform a wide variety of tasks and multi-task efficiently.
  • Professional demeanour.
  • Ability to remain calm under pressure.
  • Ability to handle complaints and difficult situations.
  • Ability to work in a fast-paced environment.

Responsibilities

  • Be the point of contact for incoming sales enquiries by telephone, e-mail and “live-chat”
  • Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur.
  • Raising customer quotations, proformas and coordinate stock returns where required
  • Providing an excellent Customer Service support by working closely with other internal departments – Sales, Accounts, Despatch, Technical Service, Marketing, etc.
  • Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
  • Manage non-technical complaints that are received.
  • Manage backorder process to ensure customers are kept informed of any date changes.
  • Manage new account process and documentation required.
  • Ensure customer database is regularly updated and all information logged.
  • Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
  • Gain a basic level of key product knowledge.
  • Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
  • Work as part of a team to achieve the overall goals but have the motivation to be self-driven to deliver exceptional customer service at every point of customer and interdepartmental contact.
  • Support Bio-Techne ethos of a great global offering of a quality portfolio of products and services.
  • Drive best practice and ensure maximum productivity & utilisation

FAQs

What is the role of a Customer Service Advisor at Bio-Techne?

The Customer Service Advisor is responsible for delivering exceptional customer service by handling sales enquiries, processing orders, managing aftersales support, and ensuring a positive customer experience throughout the entire order process.

Is experience in customer service required for this position?

Yes, experience working in a customer-focused environment is essential for this role.

What languages are required for this position?

Fluency in both written and spoken English and German is essential.

What kind of educational background is needed for this job?

Candidates should have general education exam passes (or equivalent) in English and Maths.

What software skills are important for a Customer Service Advisor?

Applicants should possess excellent IT skills, including experience working with ERP/CRM platforms. Familiarity with Microsoft D365 and/or Salesforce is desirable but not essential.

What personal qualities are important for this role?

Successful candidates should demonstrate a passion for customer service, have an excellent telephone manner, strong organizational skills, attention to detail, and the ability to remain calm under pressure.

Does Bio-Techne offer training and development opportunities?

Yes, Bio-Techne invests in employees' careers through mentorship, promotional opportunities, training, and development programs.

What are the primary functions of the Customer Service team?

The team handles incoming sales enquiries, processes orders, raises customer quotations, manages complaints and backorders, and collaborates with other departments to ensure exceptional customer support.

Is teamwork emphasized in this position?

Yes, working as part of a team to achieve overall goals while being self-driven to deliver exceptional customer service is a key aspect of the role.

What benefits does Bio-Techne offer to its employees?

Bio-Techne offers competitive wages, extensive benefits, retirement programs, an employee stock purchase plan, and opportunities for career development and a diverse working environment.

How does Bio-Techne address diversity and inclusion?

Bio-Techne is committed to being an Equal Opportunity Employer, ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

image

Bio-Techne

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Bio-Techne Corporation (NASDAQ: TECH) is a leading developer and manufacturer of high-quality purified proteins and reagent solutions - notably cytokines and growth factors, antibodies, immunoassays, biologically active small molecule compounds, tissue culture reagents, and cell and gene therapy workflow solutions including T-Cell activation technologies. Bio-Techne’s portfolio also includes protein analysis solutions, sold under the ProteinSimple brand name, that offer researchers efficient and streamlined options for automated Western blot and multiplexed ELISA workflow. These reagent and protein analysis solutions are sold to biomedical researchers, as well as clinical research laboratories, and constitute the Protein Sciences Segment. Bio-Techne also develops and manufactures diagnostic products including FDA-regulated controls, calibrators, blood gas and clinical chemistry controls, and other reagents for OEM and clinical customers. Bio-Techne’s genomic tools include advanced tissue-based in situ hybridization assays (ISH) for research and clinical use, sold under the ACD brand, as well as a portfolio of clinical molecular diagnostic oncology assays including the ExoDx®Prostate (IntelliScore) test (EPI) for prostate cancer diagnosis. These diagnostic and genomic products comprise Bio-Techne’s Diagnostics and Genomics Segment. Bio-Techne products are integral components of scientific investigations into biological processes and molecular diagnostics, revealing the nature, diagnosis, etiology and progression of specific diseases. They aid in drug discovery efforts and provide the means for accurate clinical tests and diagnoses. With thousands of products in its portfolio, Bio-Techne generated approximately $714 million in net sales in fiscal 2019 and has over 2,200 employees worldwide.