FAQs
What is the starting salary for the Customer Service Advisor position?
The starting salary for the Customer Service Advisor position is £25,714.00, with a potential rise to £27,032.00 upon meeting required competencies.
How many hours will I be working per week?
You will be working 40 hours per week between 8am - 8pm, Monday - Friday, with a 6-week shift rota that includes 2 out of 6 Saturdays from 9:30am - 5pm.
Is there an option to work from home?
Yes, there is an option to work from home after completing your qualifying period, which usually lasts around 4-6 months.
What kind of training will I receive?
You will undergo a training period of approximately 7 weeks, during which you will work from 8:30am - 5pm, Monday - Friday.
What benefits are offered beyond salary?
Benefits include 23 days of holiday (rising to 27), access to discounts and exclusive benefits, a matched pension scheme, life assurance, maternity and paternity pay, and more.
Will I have opportunities for career progression?
Yes, there is an internal career progression platform called INSPIRE, which helps employees develop into various roles within the company.
What qualifications or experience do I need for this role?
Candidates should have a minimum of one of the following: experience in a call centre customer service role, a clerical environment, a health care setting dealing with vulnerable clients, or face-to-face customer service experience. Experience using multiple computer systems is also required.
Are there any specific desirable experiences for this role?
Yes, desirable experiences include working in a collections environment and working in Financial Services.
How does the application process work?
The application process involves filling out a short application, being reviewed by the recruitment team, attending a video interview, and, if successful, a second on-site interview in Preston Brook.
What commitments does the company have regarding equal opportunities?
The company is an equal opportunity and Disability Confident employer, committed to providing an inclusive and barrier-free recruitment process and working environment for all candidates.