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Customer Service Advisor – Travel Money

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Sainsbury's

Oct 13, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Plymouth

Requirements

  • You’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.
  • Good attention to detail is essential.
  • You’ll need to be confident in making decisions too.
  • Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need.
  • What’s important is that you love helping people, you have a good eye for detail and you’re comfortable working with large amounts of money and figures.
  • You’re flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts.
  • Any successful candidates will need to give permission for a DBS and credit check.

Responsibilities

  • Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team - where you can really be the difference.
  • You’ll be the face of Travel Money for Sainsbury's Bank, and that means you’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.
  • You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.

FAQs

What is the rate of pay for the Customer Service Advisor position?

The rate of pay for the Customer Service Advisor – Travel Money position is £12.00 per hour.

What are the working hours for this position?

The Customer Service Advisor position is part-time, requiring 19 hours of work per week.

Where is the job location?

The job is located at the Marsh Mills Store in Plymouth, PL3 6RL.

Is this position permanent?

Yes, this position is a permanent contract.

What benefits are offered to employees?

Employees are offered a discount card, generous holiday entitlement, family leave, pension matching, share schemes, wellbeing support, colleague networks, a cycle to work scheme, and shopping discounts.

Is previous experience required for this role?

Previous experience in finance or cash handling is ideal but not essential, as all necessary training will be provided.

What type of work will I be doing in this position?

As a Travel Money Advisor, you will handle currency transactions, provide friendly customer service, build relationships with customers, and manage the bureau independently.

Are there flexible shift patterns available?

Yes, there is a range of shift patterns available, and flexibility is required to cover early, late, and weekend shifts.

Will a background check be required for this position?

Yes, successful candidates will need to give permission for a DBS and credit check.

How can I apply for this job?

To apply for this job, follow the application instructions provided in the job posting or on the employer's website.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.