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Customer Service Agent

Jan 24, 2025

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Sales & Business Development
Hyderabad, +1

Requirements

Business level English (C1)
Previous work experience in a customer service environment
Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc
Strong focus on quality and ambition to deliver world class customer service experience for sports fans
Ability to troubleshoot customer queries such as streaming, payment and technical issues
Teamwork and willingness to adapt to DAZN processes
Excellent oral and written communication skills

Responsibilities

Build your customer service skills by being a first point of contact for DAZN customers
Complete our customer service training programme
Gain broader business experience by working with multiple global teams
Work on DAZN’s customer retention strategy
Provide valuable feedback to improve the customer experience
Build data and performance skills by ensuring KPI and SLA adherence
Be part of an inclusive and dynamic customer service team
Own customer issues

FAQs

What are the working hours for the Customer Service Agent position?

The position involves working in a 24/7 environment, meaning shifts will cover all hours throughout the day and week.

Is prior customer service experience necessary for this job?

Yes, previous work experience in a customer service environment is required.

What language proficiency is expected for this role?

Business level English (C1) is required for this position.

Will I receive any training for this position?

Yes, you will complete a customer service training program as part of your onboarding.

What tools or software will I be expected to use?

Familiarity with customer service metrics and potentially using Zendesk is preferred, though training may be provided.

Are there opportunities for career development within DAZN?

Yes, there are opportunities to gain broader business experience and develop your skills working with multiple global teams.

Does DAZN promote a diverse and inclusive work environment?

Yes, DAZN is committed to fostering an inclusive environment that values equality and diversity among its employees.

What is the focus of the customer service team at DAZN?

The customer service team focuses on enhancing DAZN's reputation as the number one live sports destination by delivering a world-class experience to customers.

Is an interest in sports beneficial for this position?

Yes, having an interest in global sports is considered a significant advantage for this role.

How does DAZN encourage teamwork among its employees?

DAZN fosters a supportive environment where employees are encouraged to help each other, value inclusion, and contribute to team success.

DAZN

The Global Home of 🥊 Your Boxing. Your Way.

Entertainment & Media

Industry

1001-5000

Employees

2015

Founded Year

Mission & Purpose

We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life. We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews. If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We look forward to hearing from you!