Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Assistant

image

Midcounties Co-operative

Jul 27, 2024

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Reading

Requirements

  • To be customer focused and deliver excellent store experiences
  • A natural ability to listen, interact and communicate with customers and team members
  • Enthusiasm and resilience to support your colleagues during demanding times
  • Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
  • Confidence and a friendly, approachable nature

Responsibilities

  • To go the extra mile to ensure customers have a fantastic store experience
  • To provide customers with a speedy and convenient checkout process
  • To ensure the store looks presentable for customers
  • To replenish stock to ensure customers can purchase our wide variety of products
  • To be actively involved with social activities and during-work-time volunteering hours to support your local community

FAQs

What are the primary responsibilities of a Customer Service Assistant at Your Co-op?

The primary responsibilities include ensuring customers have a fantastic store experience, providing a speedy checkout process, keeping the store presentable, replenishing stock, and participating in social activities and community support during work hours.

What kind of shift patterns can I expect for this role?

Your shift pattern may include evenings and weekends, but the rota will be provided four weeks in advance, allowing you to plan your days off with peace of mind.

What qualities are you looking for in candidates?

We are looking for candidates who are customer-focused, possess excellent listening and communication skills, demonstrate enthusiasm and resilience, have flexibility in scheduling, and have a friendly, approachable nature.

Is previous experience required for this position?

No, previous experience is not strictly required. We believe in transferable skills, and if you are excited about the role, we encourage you to apply even if your past experience doesn't align perfectly with the job description.

What benefits do employees receive at Your Co-op?

Employees enjoy various benefits, including discounts on services, enhanced discount rates for food shopping, up to 60% off childcare fees, premium hourly rates, paid time off for volunteering, support funds, and much more.

How does Your Co-op support its employees during the cost-of-living crisis?

In response to the cost-of-living crisis, Your Co-op offers enhanced discount rates for food shopping, with reductions of up to 20%.

Can I expect any training if I am hired?

Yes, full training and accredited development programs are offered to all Customer Service Assistants to help you succeed in your role.

What is the recruitment process like for this role?

The recruitment process involves a review of your application, followed by a face-to-face interview with a Store Manager. You may even receive an offer the same day if your qualifications align with the role requirements.

Are there opportunities for community involvement within this role?

Yes, being a Customer Service Assistant involves actively participating in social activities and supporting local community initiatives during work hours.

How does Your Co-op promote a diverse and inclusive workplace?

Your Co-op is dedicated to building a diverse and inclusive workplace by encouraging candidates from all backgrounds to apply, even if their experience doesn’t perfectly match the job description.

What is the company’s commitment towards Fairtrade and sustainable practices?

Your Co-op is a Fairtrade supporter, striving to ensure that everyone involved in production is treated and paid fairly, and all products sold adhere to strict ethical and sustainable food policies.

image

Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

  • Democracy

    Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.

  • Openness

    Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.

  • Equality

    Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.

  • Social Responsibility

    Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.