Customer Service Assistant

Midcounties Co-operative

Nov 4, 2024

Applications are closed

Job
Full-time
Entry & Junior Level
Customer Relations
Sales & Business Development
Oxford

Requirements

To be customer focused and deliver excellent store experiences
A natural ability to listen, interact and communicate with customers and team members
Enthusiasm and resilience to support your colleagues during demanding times
Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
Confidence and a friendly, approachable nature

Responsibilities

To go the extra mile to ensure customers have a fantastic store experience
To provide customers with a speedy and convenient checkout process
To ensure the store looks presentable for customers
To replenish stock to ensure customers can purchase our wide variety of products
To be actively involved with social activities and during-work-time volunteering hours to support your local community

FAQs

What are the key responsibilities of a Customer Service Assistant at Your Co-op?

Key responsibilities include ensuring customers have a fantastic store experience, providing a speedy checkout process, maintaining a presentable store, replenishing stock, and actively participating in community support activities.

What is the shift pattern for this role?

The shift pattern may include evenings and weekends, and the rota will be available 4 weeks in advance to help you plan your time outside of work.

Is prior experience required for this position?

No, prior experience is not strictly required. Your Coop values transferable skills, so if you are excited about the role, we encourage you to apply even if your background doesn’t perfectly align with the job description.

What benefits are offered to Customer Service Assistants?

Benefits include discounts on 'Your Co-op' services, enhanced discount rates for food shopping, up to £500 off travel, reduced childcare fees, premium hourly rates, equal wages regardless of age, a referral scheme, paid time off for volunteering, and mental health support.

How does Your Co-op support employee development?

Your Co-op provides full training, accredited development programmes, and opportunities for career growth, with annual leave that increases over time.

What qualities are important for a successful Customer Service Assistant?

Important qualities include being customer-focused, having strong communication skills, being enthusiastic and resilient, having flexibility in working hours, and possessing a friendly, approachable nature.

Are there opportunities for community involvement with Your Co-op?

Yes, employees are encouraged to be actively involved in social activities and volunteering during work hours to support the local community.

What should I expect during the application process?

After your application is reviewed, if it matches the role requirements, a member of the recruitment team will contact you for a chat, followed by a face-to-face interview with a Store Manager.

Is there support available for mental health?

Yes, Your Co-op offers GroceryAid Colleague Mental Health Support as part of their benefits package.

Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods

Industry

5001-10,000

Employees

2005

Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

Democracy
Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.
Openness
Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.
Equality
Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.
Social Responsibility
Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.