You should have experience in customer service and be committed to providing high-quality assistance to every customer who walks through the doors.

You will assist customers, ensuring high service quality while supporting their needs and contributing to an inclusive and positive store environment.

Customer Relations

Hospitality & Retail

United Kingdom

Cardiff

Newport

Large

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small.

We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.

Retail & Consumer Goods

Wickes

Retail

<div>
 <div>
  <div>
   <b>The Role...</b>
  </div>
  <div></div>
  <div>
   <br> Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
  </div>
  <div></div>
  <div>
   <b><br> About you...</b>
  </div>
  <div></div>
  <div>
   <br> Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who has ideally has experience working in a similar role.
  </div>
  <div></div>
  <div>
   <b><br> What can we offer you?</b>
  </div>
  <div></div>
  <div>
   <br> You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
  </div>
  <div></div>
  <div>
   <br>
   <ul>
    <li>If you are 21 yrs and over £11.44phr, 18 yrs - 20 yrs £10.79phr and under 18 yrs £7.94 phr.<br></li> Up to £300 per month gain share bonusUp to 10% employer pension contributionUp to 35 days of annual leave including 8 days of bank holidays
   </ul><br>
   <div></div> Other financial and wellbeing benefits include: Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education &amp; loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership..
  </div>
  <div></div>
  <div>
   <br> We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
  </div>
  <div></div>
  <div>
   <b><br> Apply now!</b>
  </div>
 </div>
 <div></div>
 <ul>
  <li><br> Salary dependant on age.</li>
 </ul>
 <div></div>
 <div>
  <br> Vacancy Reference # 47273
 </div>
 <div></div>
 <div>
  <i><br> "Please contact us </i><i>here</i><i> if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"</i>
 </div>
</div>


 
  
   The Role...
  
  
  
    Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
  
  
  
    About you...
  
  
  
    Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who has ideally has experience working in a similar role.
  
  
  
    What can we offer you?
  
  
  
    You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
  
  
  
   
   
    If you are 21 yrs and over £11.44phr, 18 yrs - 20 yrs £10.79phr and under 18 yrs £7.94 phr. Up to £300 per month gain share bonusUp to 10% employer pension contributionUp to 35 days of annual leave including 8 days of bank holidays
   
    Other financial and wellbeing benefits include: Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership..
  
  
  
    We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
  
  
  
    Apply now!
  
 
 
 
   Salary dependant on age.
 
 
 
   Vacancy Reference # 47273
 
 
 
   "Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"
 


Customer Service Assistant

Requirements

Responsibilities

FAQs

What is the main focus of the Customer Service Assistant role?

Is previous experience required for this role?

What are the salary rates for this position?

Are there any bonuses available for this role?

What benefits does the company offer?

Is flexible working available for this position?

What kind of training and development opportunities does the company provide?

How can I request reasonable adjustments during the application process?

What is the vacancy reference number for this job?

How many days of annual leave are offered?

Wickes

Mission & Purpose