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Customer Service Assistant (OMNI - Voice, Chat and Email) for a Junk Removal Services

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LTVplus

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • United Kingdom, +15
    Remote

AI generated summary

  • You need 1+ years of experience, strong communication skills, resilience, multitasking, attention to detail, time management, problem-solving, tech-savviness, and adaptability in customer support.
  • You will manage customer inquiries via voice, chat, and email, ensure order completion, handle basic sales for up to 10 items, and assist with dispatch and ad hoc tasks.

Requirements

  • At least 1 year and above years of experience
  • Team Player – Ability to collaborate effectively with colleagues, contribute to team goals, and maintain a positive work environment.
  • Excellent Customer-Centric Communication Skills – Strong written and verbal communication skills to engage with customers professionally and empathetically across multiple channels.
  • Mental Fortitude – Resilience and the ability to stay calm, focused, and professional in high-pressure situations.
  • Multitasking Ability – Capability to handle multiple communication channels (Emails, SMS, Calls) simultaneously while efficiently managing ad-hoc tasks.
  • Attention to Detail – Ensuring accuracy in responses, documentation, and task execution to maintain high-quality service.
  • Time Management & Prioritization – Ability to manage workload efficiently, meet deadlines, and prioritize tasks effectively.
  • Problem-Solving Skills – Quickly identifying issues and providing effective solutions to enhance customer satisfaction.
  • Tech-Savviness – Comfortable using multiple digital tools, CRM systems, and communication platforms to handle customer interactions.
  • Adaptability & Flexibility – Willingness to adapt to changing processes, customer needs, and business requirements.
  • Experience in Customer Support or a Similar Role – Prior experience in a customer service, call center, or support role is a plus.

Responsibilities

  • Will handle customer service tasks, ad hoc tasks such as calling customer's or loaders back to ensure order completion.
  • Basic sales. (10 items or lower) They'll be doing Customer Service, Dispatch, and Basic Sales - Universal Agent.

FAQs

What are the main responsibilities of the Customer Service Assistant?

The main responsibilities include handling customer service tasks, managing ad hoc tasks such as calling customers or loaders to ensure order completion, and performing basic sales duties for 10 items or fewer.

What communication channels will I be working with?

You will be engaging with customers across multiple channels, including voice calls, chat, and email.

Is prior experience in customer service required for this role?

Yes, at least one year of experience in customer support or a similar role is preferred.

What skills are essential for this position?

Essential skills include excellent customer-centric communication skills, problem-solving abilities, multitasking capacity, attention to detail, time management, and a strong familiarity with digital tools and platforms.

What software or platforms will I need to use?

Familiarity with Kustomer, Guru, and general system administration is required for this role.

What is the working schedule for this position?

The working hours are from 7:30 a.m. to 11 p.m. ET, Monday through Sunday.

Are there opportunities for collaboration with colleagues?

Yes, teamwork is highly valued, and you are expected to collaborate effectively with colleagues to contribute to team goals.

How does the company ensure a positive work environment?

LTVplus emphasizes diversity and flexibility, aiming to maintain a supportive and collaborative atmosphere within its remote team.

Can I expect to receive training for this role?

Yes, new hires will typically receive training to understand the processes and systems necessary for delivering excellent customer service.

Will I be handling sales in this role?

Yes, you will engage in basic sales by managing up to 10 items while also performing customer service and dispatch tasks.

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LTVplus

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.