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Customer Service Desk Associate

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Walmart Canada

Aug 3, 2024

  • Job
    Full-time
    Entry Level
  • Powell River
  • Quick Apply

AI generated summary

  • You must be 16 years or older to apply for this position.
  • You will process refunds, complete defective slips, assist customers with returns and exchanges, maintain tax records, manage damaged goods, and ensure accurate scanning of merchandise for resale.

Requirements

  • Age – 16 or older

Responsibilities

  • 1. Properly follows Refund Automation procedures according to Company guidelines.
  • 2. Properly completes all defective slips.
  • 3. Assists customers with information, refunds, exchanges and directions.
  • 4. Maintains sales tax exempt records.
  • 5. Ensuring all damaged merchandise is sent to Claims for processing.
  • 6. Ensures returned merchandise is verified against refund slips prior to being returned to the sales floor.
  • 7. Ensures all items are scanned correctly before being returned to the sales floor.

FAQs

What is the role of a Customer Service Desk Associate at Walmart Canada?

The Customer Service Desk Associate provides friendly and professional customer service, represents company values, ensures adherence to company policies, and maintains security in front-end operations.

What are the main responsibilities of a Customer Service Desk Associate?

The main responsibilities include following Refund Automation procedures, assisting customers with refunds and exchanges, maintaining sales tax exempt records, and ensuring damaged merchandise is processed correctly.

What is the minimum age requirement for this position?

The minimum age requirement is 16 years or older.

What is the starting pay for this position?

The minimum rate of pay for this position starts from $17.55, with the rate determined based on relevant experience.

Are there any preferred qualifications for this job?

There are no specified preferred qualifications listed for this position.

Is there any support for disability-related needs in the application process?

Yes, Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Where is the primary location for this job?

The primary location is 50 7100 ALBERNI ST, TOWN CTR MALL POWELL RIVER, BC V8A 5K9, Canada.

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Walmart Canada

Helping Canadians Save Money so they can Live Better

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca, is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada has made a commitment to regeneration – focusing on equitable opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $650 million to support communities across Canada.