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Customer Service Executive

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Manchester United

Jun 17, 2024

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • £24.6K
  • Manchester

Requirements

  • Previous experience in a fast-paced Contact Centre environment.
  • Ability to provide exceptional customer service by resolving queries and complains quickly and effectively.
  • Ability to work consistently to targets.
  • Excellent communication skills, self-motivation, and ability to work under pressure.
  • An ability to contribute new ideas to help deliver personal and team operational performance.

Responsibilities

  • Lead by example by delivering against all personal targets & objectives.
  • Deliver exceptional service during every interaction with our supporters.
  • Ensure ownership and accountability for performance delivery and address any training and development needs utilising available resources and management support.
  • Work with the management team to identify and deliver positive change and business efficiencies.
  • Handling enquiries via telephone calls, emails, and face-to-face (inbound and outbound) alongside sensitive cross promotion of all product lines.
  • Delivering first contact resolution with all supporter enquiries, whilst ensuring all complaints and areas of supporter dissatisfaction are handled appropriately and to the high standard expected of the club.
  • Ensure every interaction with the Club is delivered to the highest standard of professionalism, accuracy and in line with club and department guidelines.

FAQs

What are the main responsibilities of a Customer Service Executive in the Supporter Services Centre at Manchester United?

The main responsibilities include handling enquiries related to ticketing, membership, hospitality, match day updates, and other sales and service queries for fans, members, season ticket holders, and prospective customers. The Customer Service Executive is also responsible for achieving sales and performance targets, providing excellent customer service, and identifying opportunities to recommend additional Manchester United products.

How important is the role of a Customer Service Executive in achieving Manchester United's business objectives?

The role of a Customer Service Executive is crucial in achieving Manchester United's business objectives as it involves revenue generation through promoting club products, ensuring an exceptional customer experience for over 5 million annual customer interactions, and contributing to the overall success of the Supporter Services Centre.

What skills are required to be successful as a Customer Service Executive at Manchester United?

Successful Customer Service Executives at Manchester United need to have excellent communication skills, be highly professional and informed, able to handle enquiries effectively, meet sales and performance targets, and provide the best customer experience possible. They also need to be proactive in identifying opportunities to recommend additional products and services to customers.

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Manchester United

Manchester United is one of the most popular and successful sports teams in the world.

Entertainment & Media
Industry
501-1000
Employees
1878
Founded Year

Mission & Purpose

Manchester United is one of the most popular and successful sports teams in the world, playing one of the most popular spectator sports on Earth. Through our 135-year heritage we have won 61 trophies, enabling us to develop the world’s leading sports brand and a global community of 1.1 billion followers. Our large, passionate community provides Manchester United with a worldwide platform to generate significant revenue from multiple sources, including sponsorship, merchandising, product licensing, new media & mobile, broadcasting and match day.

Culture & Values

  • Play To Win

    We nurture the development of all our talent.

  • Unity & Inclusion

    We promise to champion diversity and to use our influence to promote equality for all.

  • Heritage & Innovation

    We stand on the shoulders of giants, continuing their legacy by driving the club, and football, ever onwards.

  • Entertainment & Inspiration

    We constantly seek innovative and better ways of engaging and entertaining our fans, giving them what they want and bringing them closer to the club they love.

  • Highest Standards

    We are driven by a culture of excellence, striving to set the benchmarks in sport and business.

  • Hard Work & Resilience

    We understand the expectations of Manchester United and work hard to exceed them.

Benefits

  • Pension Scheme

  • Life Assurance

  • Car Parking

  • Bonus Schemes

  • Hybrid Working Environment

  • Flexible Working

  • Healthcare

  • Purchasing Additional Holiday