You should be empathetic, communicative, detail-oriented, have claims management experience, a strong customer service passion, an interest in fraud, and ability to liaise with external suppliers.

You will support customers through the motor insurance claims process, providing excellent service and accurately recording information on the claims management system.

Customer Relations

United Kingdom

Newcastle

Medium

A fast growing, agile & integrated direct insurance group with market leading claims handling, advanced risk selection through strong analytics and data science expertise.

Our Mission is to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products with an efficient and fair service to our policyholders.

We live and breathe our values to become efficient, knowledgeable and fair and thrive in a culture of collaboration and innovation, which is why we are always looking to recruit talented and driven individuals to our team. We work hard to create an environment where you can be your best, by encouraging our people to be themselves at work and to look after each other. We operate with a culture of innovation, where our employees are actively encouraged to bring ideas to the table. This approach has fostered a workforce with self-confidence and a willingness to welcome contributions from colleagues across the Group.

Finance

Somerset Bridge Group

The official LinkedIn for Somerset Bridge Group. Follow us to learn more about who we are and what we do.

<div>
 <div>
  Location - Newcastle
 </div>
 <div>
  Employment Type - Full Time - Permanent
 </div>
 <div>
  Salary - £24,500 + Great Benefits!
 </div>
 <div>
  Hours Per Week - 37.5
 </div>
 <div>
  <p><b><i>Are you someone who likes investigating claims? Do you have an interest in fraud?</i></b></p>
  <p><b><i>We currently have vacancies within our Theft and Total Loss Teams.</i></b></p>
  <p><b><i>We are looking for people who champion our customers, want to provide an excellent service and have a keen interest in fraud.</i></b></p>
  <p>Here at Somerset Bridge Group, we understand the importance of flexible working. We offer hybrid-based roles as well as full-time and part-time options. Please speak to our recruitment team to advise the hours that would best suit you!</p>
  <p>We have several fantastic opportunities for you to join our rapidly growing team in Newcastle supporting our customers through the motor insurance claims process.</p>
  <p>We pride ourselves on staff development, offering market leading training for all new starters and fast career progression through the claim’s teams. In return, we are looking for vibrant and outgoing individuals with the motivation to learn and develop new skills.</p>
  <p>These are excellent opportunities if you are looking for a career that offers you variety and you want to get your foot in the door with a progressive and successful company, where you will be fully trained and have endless opportunities to progress.<br> <br> No day is the same in claims management, every claim is different to the next. You will provide excellent service to our customers throughout the process whilst gathering and recording all required information onto our claims management system.</p>
 </div>
 <div>
  <p>Required Skills/Experience:</p>
  <ul>
   <li>Empathetic and understanding towards others</li>
   <li>Excellent communication skills – be confident talking on the phone</li>
   <li>Attention to detail and accuracy</li>
   <li>Experience in Claims Management is desirable</li>
   <li>Desire to deliver great customer service</li>
   <li>Interest in fraud</li>
   <li>Communications with external suppliers</li>
  </ul>
  <p>Our Benefits</p>
  <ul>
   <li>Hybrid working – 2 days in the office and 3 days working from home</li>
   <li>25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!</li>
   <li>Discretionary annual bonus</li>
   <li>Pension scheme</li>
   <li>Flexi-time</li>
   <li>100’s of exclusive retailer discounts</li>
   <li>Professional wellbeing, health &amp; fitness app - Wrkit</li>
   <li>Enhanced parental leave, including time off for IVF appointment</li>
   <li>Life Assurance - 4 times your salary</li>
   <li>25% Car Insurance Discount</li>
   <li>20% Travel Insurance Discount</li>
   <li>Cycle to work scheme</li>
   <li>Employee referral scheme</li>
   <li>Community support day</li>
   <li>Christmas and Summer parties</li>
  </ul>
  <p>Working at SBG</p>
  <p>At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.</p>
  <p>We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.</p>
  <p>Equal Opportunity Employer</p>
  <p>Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.</p>
 </div>
</div>


 
  Location - Newcastle
 
 
  Employment Type - Full Time - Permanent
 
 
  Salary - £24,500 + Great Benefits!
 
 
  Hours Per Week - 37.5
 
 
  Are you someone who likes investigating claims? Do you have an interest in fraud?
  We currently have vacancies within our Theft and Total Loss Teams.
  We are looking for people who champion our customers, want to provide an excellent service and have a keen interest in fraud.
  Here at Somerset Bridge Group, we understand the importance of flexible working. We offer hybrid-based roles as well as full-time and part-time options. Please speak to our recruitment team to advise the hours that would best suit you!
  We have several fantastic opportunities for you to join our rapidly growing team in Newcastle supporting our customers through the motor insurance claims process.
  We pride ourselves on staff development, offering market leading training for all new starters and fast career progression through the claim’s teams. In return, we are looking for vibrant and outgoing individuals with the motivation to learn and develop new skills.
  These are excellent opportunities if you are looking for a career that offers you variety and you want to get your foot in the door with a progressive and successful company, where you will be fully trained and have endless opportunities to progress.  No day is the same in claims management, every claim is different to the next. You will provide excellent service to our customers throughout the process whilst gathering and recording all required information onto our claims management system.
 
 
  Required Skills/Experience:
  
   Empathetic and understanding towards others
   Excellent communication skills – be confident talking on the phone
   Attention to detail and accuracy
   Experience in Claims Management is desirable
   Desire to deliver great customer service
   Interest in fraud
   Communications with external suppliers
  
  Our Benefits
  
   Hybrid working – 2 days in the office and 3 days working from home
   25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
   Discretionary annual bonus
   Pension scheme
   Flexi-time
   100’s of exclusive retailer discounts
   Professional wellbeing, health & fitness app - Wrkit
   Enhanced parental leave, including time off for IVF appointment
   Life Assurance - 4 times your salary
   25% Car Insurance Discount
   20% Travel Insurance Discount
   Cycle to work scheme
   Employee referral scheme
   Community support day
   Christmas and Summer parties
  
  Working at SBG
  At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.
  We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
  Equal Opportunity Employer
  Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.
 


Customer Service Handler - Total Loss

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Somerset Bridge Group

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