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Customer Service Management Trainee

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Uline

23d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Kenosha

AI generated summary

  • You must have a bachelor's degree, strong customer service skills, teamwork, attention to detail, and prior leadership experience is a plus.
  • You will train in customer service management, lead a team, set goals, evaluate performance, and identify areas for improvement in procedures and standards.

Requirements

  • Bachelor’s degree.
  • Strong track record of customer-focused service, teamwork and attention to detail.
  • Prior leadership / management experience is a plus.

Responsibilities

  • Master all aspects of customer service management through a comprehensive hands-on training program.
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
  • Review department procedures and standards to identify areas for improvement.

FAQs

What is the pay range for the Customer Service Management Trainee position?

The pay ranges from $29 to $34 per hour, with significant growth and earning potential.

Where is the Uline branch located?

The Uline branch is located at 12355 Uline Way, Kenosha, WI 53144.

What are the working hours for this position?

The position operates 24/7 with various shifts available and set schedules.

What are the main responsibilities of the Customer Service Management Trainee?

The main responsibilities include mastering customer service management through hands-on training, managing and developing a team of customer service representatives, and reviewing department procedures to identify areas for improvement.

What is the minimum educational requirement for this position?

A bachelor's degree is required for this position.

Does prior leadership or management experience matter for this role?

Yes, prior leadership or management experience is a plus for this role.

What benefits are offered to employees?

Benefits include complete health insurance coverage, a 401(k) with a 6% employer match starting day one, multiple bonus programs, paid holidays, and a generous paid time off policy.

Is there assistance for professional continuing education?

Yes, there is a Tuition Assistance Program that covers professional continuing education.

What additional perks does Uline offer employees?

Uline offers perks such as an on-site café with affordable meal options, an on-site fitness center, beautifully maintained walking paths, and best-in-class facilities.

Is this position on-site or remote?

All positions are on-site.

Does Uline conduct drug screenings for new hires?

Yes, all new hires must complete a pre-employment hair follicle drug screening.

What is Uline's policy regarding equal employment opportunity?

Uline is an EEO/AA Employer and welcomes applicants from veterans and individuals with disabilities.

Join Today, Grow Tomorrow, Lead the Future

Transportation
Industry
5001-10,000
Employees
1980
Founded Year

Mission & Purpose

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 848-page catalog reaches businesses nationwide, offering 40,000 products always in stock for quick delivery. With over 9,000 employees in North America, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Reno, NV and Seattle, WA, as well as international locations near Toronto and Edmonton, Canada and in Mexicali and Monterrey, Mexico. Uline is a drug-free workplace.