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Customer Service Management Trainee

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Uline

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Menomonie

AI generated summary

  • You need a bachelor’s degree, proven customer service skills, teamwork, attention to detail, and prior leadership experience is a plus.
  • You will train in customer service management, lead a team, set goals, evaluate performance, provide feedback, and assess department procedures for continuous improvement.

Requirements

  • Bachelor’s degree.
  • Strong track record of customer-focused service, teamwork and attention to detail.
  • Prior leadership / management experience is a plus.

Responsibilities

  • Master all aspects of customer service management through a comprehensive hands-on training program.
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
  • Review department procedures and standards to identify areas for improvement.

FAQs

What is the pay range for the Customer Service Management Trainee position?

The pay range for this position is from $29 to $34 per hour with significant growth and earning potential.

Where is the Uline Minnesota Branch located?

The Uline Minnesota Branch is located at 3325 Heiser St. Hudson, WI 54016.

What are the working hours for this position?

The position is within a 24/7 operation with various shifts available and set schedules.

What are the primary responsibilities of a Customer Service Management Trainee?

Primary responsibilities include mastering all aspects of customer service management, managing and developing a team of customer service representatives, and reviewing department procedures for improvement.

What are the minimum educational requirements for this role?

A Bachelor’s degree is the minimum requirement for this position.

Is prior leadership experience required for this position?

Prior leadership or management experience is a plus but not required.

What benefits does Uline offer to its employees?

Uline offers complete health insurance coverage, a 401(k) with a 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program.

What employee perks does Uline provide?

Uline provides best-in-class, clean, modern facilities, access to a first-class fitness center, and beautifully maintained walking trails.

What is Uline's stance on drug screening for new hires?

Uline is a drug-free workplace, and all new hires must complete a pre-employment hair follicle drug screening.

Is this position on-site or remote?

All positions, including the Customer Service Management Trainee, are on-site.

Join Today, Grow Tomorrow, Lead the Future

Transportation
Industry
5001-10,000
Employees
1980
Founded Year

Mission & Purpose

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 848-page catalog reaches businesses nationwide, offering 40,000 products always in stock for quick delivery. With over 9,000 employees in North America, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Reno, NV and Seattle, WA, as well as international locations near Toronto and Edmonton, Canada and in Mexicali and Monterrey, Mexico. Uline is a drug-free workplace.