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Customer Service Management Trainee

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Uline

10d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Kenosha

AI generated summary

  • You need a bachelor's degree, strong customer service skills, teamwork, attention to detail, and prior leadership experience is a plus.
  • You will train in customer service management, develop a team, set goals, evaluate performance, and improve department procedures.

Requirements

  • Bachelor’s degree.
  • Strong track record of customer-focused service, teamwork and attention to detail.
  • Prior leadership / management experience is a plus.

Responsibilities

  • Master all aspects of customer service management through a comprehensive hands-on training program.
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
  • Review department procedures and standards to identify areas for improvement.

FAQs

What is the pay range for the Customer Service Management Trainee position?

The pay ranges from $29 to $34 per hour with significant growth and earning potential.

Where is the job location for this position?

The job is located at the Kenosha Branch, 12355 Uline Way, Kenosha, WI 53144.

What are the working hours for this position?

This is a full-time position with a 24/7 operation; various shifts are available with set schedules.

What are the key responsibilities of the Customer Service Management Trainee?

The key responsibilities include mastering customer service management, managing and developing a team of customer service representatives, and reviewing department procedures to identify areas for improvement.

What are the minimum requirements for this position?

Minimum requirements include a bachelor’s degree, a strong track record of customer-focused service, teamwork, attention to detail, and prior leadership/management experience is a plus.

What benefits are offered for this position?

Benefits include complete health insurance coverage, a 401(k) with a 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program.

Are there any additional perks for employees?

Yes, additional perks include an on-site café with affordable meal options, an on-site fitness center, beautifully maintained walking paths, and best-in-class modern facilities.

Is Uline a drug-free workplace?

Yes, Uline is a drug-free workplace, and all new hires must complete a pre-employment hair follicle drug screening.

What type of company is Uline?

Uline is a family-owned company and is North America's leading distributor of shipping, industrial, and packaging materials, with over 9,800 employees across 14 locations.

Is there any specific commitment to diversity in hiring?

Yes, Uline is an Equal Employment Opportunity/Affirmative Action Employer, including veterans and individuals with disabilities.

Join Today, Grow Tomorrow, Lead the Future

Transportation
Industry
5001-10,000
Employees
1980
Founded Year

Mission & Purpose

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 848-page catalog reaches businesses nationwide, offering 40,000 products always in stock for quick delivery. With over 9,000 employees in North America, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Reno, NV and Seattle, WA, as well as international locations near Toronto and Edmonton, Canada and in Mexicali and Monterrey, Mexico. Uline is a drug-free workplace.