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Customer Service Manager

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Walmart Canada

Aug 3, 2024

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Powell River
  • Quick Apply

AI generated summary

  • You must be 16 years old or older to apply for this position.
  • You will ensure safe work processes, handle customer concerns, train associates, oversee transactions, support cashiers, manage EAS systems, and promote company initiatives.

Requirements

  • Age - 16 or older

Responsibilities

  • Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
  • Handles customer and Associate concerns and provide guidance as required.
  • Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
  • Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
  • Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
  • Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
  • Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
  • Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

FAQs

What is the role of a Customer Service Manager at Walmart Canada?

The Customer Service Manager coordinates front end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty, while also maintaining compliance with company programs and operational standards.

What are some of the primary responsibilities of this position?

Primary responsibilities include ensuring safe work processes, handling customer and Associate concerns, monitoring Front End associates, providing training, overseeing purchase transactions, ensuring EAS systems are functioning, preparing registers, and promoting company programs.

What is the minimum age requirement for this position?

The minimum age requirement for this position is 16 years or older.

Is there any specific experience required for this role?

There are no specific minimum experience requirements outlined for this position, but relevant experience in customer service or retail may be preferred.

Will Walmart provide accommodations for disability-related needs?

Yes, Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Where is the primary location for this job?

The primary location for this job is 50 7100 ALBERNI ST, TOWN CTR MALL POWELL RIVER, BC V8A 5K9, Canada.

What is the rate of pay for this position?

The minimum rate of pay for this position starts from $NaN, and the actual rate will be determined based on relevant experience.

What kind of training will be provided to Associates?

Training will include systems and company procedures, such as scanning accuracy, productivity, company programs and initiatives, discounts, the EAS system, and safety.

Is this position part-time or full-time?

The job description does not specify whether the position is part-time or full-time, so candidates may need to inquire further during the application process.

Are there opportunities for career development in this role?

Yes, working as a Customer Service Manager is an excellent way to develop skills in the retail industry, which can lead to various career advancement opportunities within Walmart.

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Walmart Canada

Helping Canadians Save Money so they can Live Better

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca, is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada has made a commitment to regeneration – focusing on equitable opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $650 million to support communities across Canada.