Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Operator

image

HealthHero

Jun 16

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • United Kingdom, +3
    Remote

AI generated summary

  • You need excellent customer service skills, strong communication, attention to detail, empathy, and proficiency in Microsoft Office. Prior call center experience is a plus, but training is provided.
  • You will handle incoming calls, manage patient requests, book appointments, process prescriptions and referrals, and ensure accurate information recording in compliance with company policies.

Requirements

  • Excellent customer service skills and strong attention to detail.
  • Strong verbal and written communication skills.
  • Prior experience in call handling or contact center work is desirable, but full training will be provided.
  • High emotional intelligence with the ability to empathize with patients.
  • Proficient in Microsoft Office applications.

Responsibilities

  • Act as the first point of contact for incoming calls, dealing with queries effectively.
  • Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.
  • Perform administrative tasks such as processing prescriptions, referral letters, and other healthcare documentation.
  • Accurate recording and storage of information in line with company policies.

FAQs

What are the working hours for the Customer Service Operator position?

The working hours are Monday, Wednesday, Thursday, Friday, and Saturday from 09:00 to 17:00, with Tuesday and Sunday as days off.

Is previous healthcare experience required for this role?

No, previous healthcare experience is not required as full training will be provided.

What tasks will I be expected to perform as a Customer Service Operator?

You will act as the first point of contact for incoming calls, manage patient requests, perform administrative tasks, and accurately record and store information in line with company policies.

How important are customer service skills for this position?

Excellent customer service skills are crucial for this position, along with strong attention to detail and strong verbal and written communication skills.

Will I receive training for this role?

Yes, ongoing training and support will be provided to ensure you are well-prepared for your duties.

What benefits are offered to Customer Service Operators?

Benefits include ongoing training, career progression opportunities, a pension scheme, life insurance, access to healthcare services, 28 days holiday, pizza lunches, free snacks, and free parking.

What is the salary range for this role?

The hourly rates of pay start at £13.45, with an additional uplift of £1-2 per hour for evening work.

Does HealthHero have a commitment to employee welfare?

Yes, HealthHero is recognized as a Great Place to Work, reflecting their commitment to a supportive and engaging culture.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career progression within the company.

What tools will I need to be proficient in?

You should be proficient in Microsoft Office applications.

image

HealthHero

Simplifying Healthcare. Improving Lives.

Science & Healthcare
Industry
501-1000
Employees
2019
Founded Year

Mission & Purpose

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.  Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.