FAQs
What are the working hours for the Customer Service Operator position?
The position requires a minimum contractual commitment of 16 hours per week, with shifts available during the core hours of 06:00 - 23:00, including daytime and evening opportunities.
Is prior healthcare experience necessary for this role?
No, prior healthcare experience is not required as full training will be provided.
What tasks will I be responsible for as a Customer Service Operator?
You will act as the first point of contact for incoming calls, manage patient requests including booking appointments, perform administrative tasks such as processing prescriptions and referral letters, and ensure accurate recording and storage of information.
What skills are desired for this position?
We seek individuals with excellent customer service skills, strong verbal and written communication abilities, high emotional intelligence, and proficiency in Microsoft Office applications.
Are there opportunities for career progression within the company?
Yes, HealthHero offers opportunities for career progression as part of your employment.
What benefits are offered to employees?
Benefits include ongoing training and support, a company pension scheme, life insurance, access to HealthHero healthcare services, 28 days holiday (including UK bank holidays), pizza lunches and free snacks, and free parking.
What is the starting salary for this position?
The starting hourly rate of pay is £12.60, with additional uplifts for evening and weekend work.
Can I work weekends in this role?
Yes, weekend working may be part of your shift pattern, as we are looking for individuals available to work any day of the week.
Will I receive training after being hired?
Yes, you will receive ongoing training and support to help you succeed in your role.
Is there a requirement for emotional intelligence in this role?
Yes, having high emotional intelligence is important as you will need to empathize with patients and handle their queries effectively.