The candidate must have excellent customer service skills, proficiency in computer usage, at least 2 years of call center experience, a focus on customer relationships, and a high school diploma or GED. They should also be available to work flexible shift times between 7am-6pm and have a reliable internet connection speed of 50 mbps or higher for remote work.

The candidate will be responsible for providing excellent customer service by answering incoming calls, building relationships, providing clear information, managing a diverse clientele, supporting website navigation, researching information, following up with customers or financial professionals, and ensuring that clients feel supported and valued.

Customer Relations

United States

Minneapolis

Sport and Health offers e.g. mental health classes, information about nutrition and ergonomics

Flexible working arrangements

Career development programs for non-executive and executive populations. Besides soft skill and functional training offers, we help you identify your own strengths and support finding matching career opportunities. Our leadership programs have a strategic focus Transformation, Technology, Operations, Processes or Finance, others empower executives for transitioning in new roles

Large

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.

Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow. 

Finance

Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

<ul><li><span style="color: rgb(65, 65, 65); background-color: rgb(255, 255, 255);">You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor</span></li></ul>

You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor

Customer Service Rep Associate | Flex

Requirements

Responsibilities

Allianz

Mission & Purpose