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Customer Service Representative

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Uline

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Carson City

AI generated summary

  • You need a high school diploma (Bachelor's preferred), strong problem-solving and communication skills, and customer service experience is a plus, but training is provided for eager learners.
  • You will process orders, recommend products, handle inquiries, build customer relationships, answer questions, and assist with online navigation and ordering using our technology.

Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.
  • Excellent problem-solving, listening and communication skills.
  • Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology.
  • Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
  • Build business relationships with customers over phone, email and chat.
  • Understand customer needs and recommend Uline's best solutions.
  • Help customers navigate Uline's website and online ordering.

FAQs

What is the pay range for the Customer Service Representative position?

The pay ranges from $25 to $30 per hour, with significant growth and earning potential.

Where is the Customer Service Representative position located?

The position is located at the Reno Branch, 8800 Military Road, Reno, NV 89506.

What are the working hours for this role?

Various on-site full-time shifts are available.

What training is provided for this role?

In-depth training is provided to help sharpen communication and problem-solving skills.

Is prior customer service experience required for this position?

Prior customer service experience is a plus, but if you are eager to learn, you will be trained.

What are the minimum educational requirements for the role?

A high school diploma or equivalent is required, and a bachelor's degree is preferred.

What benefits are offered to employees?

Employees receive complete health insurance coverage, a 401(k) with a 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance for professional continuing education.

Are there any employee perks?

Yes, employees enjoy best-in-class, clean, modern facilities, a first-class fitness center, and beautifully maintained walking paths.

Is Uline a drug-free workplace?

Yes, Uline is a drug-free workplace, and all new hires must complete a pre-employment hair follicle drug screening.

Does Uline have a commitment to diversity and inclusion?

Yes, Uline is an EEO/AA Employer and welcomes applicants from all backgrounds, including veterans and individuals with disabilities.

Join Today, Grow Tomorrow, Lead the Future

Transportation
Industry
5001-10,000
Employees
1980
Founded Year

Mission & Purpose

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 848-page catalog reaches businesses nationwide, offering 40,000 products always in stock for quick delivery. With over 9,000 employees in North America, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Reno, NV and Seattle, WA, as well as international locations near Toronto and Edmonton, Canada and in Mexicali and Monterrey, Mexico. Uline is a drug-free workplace.