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Customer Service Representative

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HSBC

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Colchester

AI generated summary

  • You must have excellent communication skills, take ownership of customer inquiries, deliver exceptional service, and be resilient in a constantly changing environment.
  • You will provide excellent face-to-face customer service, process transactions accurately, educate customers on self-service options, and collaborate with your team to improve workflows.

Requirements

  • Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
  • The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
  • Be resilient to a continuous changing environment

Responsibilities

  • Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
  • Process a wide range of transactions, whilst maintaining a high degree of accuracy
  • Have excellent attention to detail
  • Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
  • Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

FAQs

What are the working hours for the Customer Service Representative role?

This is a full-time role that requires you to work 35 hours per week, typically between Monday to Friday from 09:00 to 17:00, and Saturdays from 09:00 to 13:30 (though not all branches are open on Saturdays).

Is previous customer service experience required for this role?

No, previous customer service experience is not essential. We are looking for individuals who can hold a conversation and have a genuine passion for delivering outstanding customer service.

What type of training will I receive?

You will receive full in-branch training that lasts for 8 days over 2 weeks, which covers the specifics of your job role, the systems you will use, and the products and services offered by HSBC.

Can I take holidays during the training period?

No, you will be unable to take holidays during the training period as attendance for the entire course is required.

What is the starting salary for this position?

The minimum starting salary for this position is £25,000 based on a 35-hour work week, along with an annual discretionary performance bonus.

Are there opportunities for career development within HSBC?

Yes, HSBC is passionate about coaching and developing its people, offering access to a learning platform to help you further develop your career.

How many holidays do employees receive?

Employees receive over six weeks of holiday, which includes bank and public holidays, with the option to buy more.

What benefits are included in the employee package?

Benefits include a market-leading employer pension contribution, BUPA Healthcare, life assurance, access to a flexible benefits platform, sharesave schemes, and access to over 30,000 national and local employee discounts.

Are there any restrictions on who can apply for this position?

Applications are open to UK Residents over the age of 18 who have the valid right to work in the UK for a minimum of 14 months. Unfortunately, sponsorship is not available for this role.

Is HSBC committed to diversity and inclusion?

Yes, HSBC is dedicated to creating diverse and inclusive workplaces and is committed to ensuring that careers at HSBC are inclusive and accessible for everyone.

Will I be required to support other local branches?

Yes, there may be times when you will be asked to support other local branches within a reasonable distance, and any additional costs will be reimbursed in line with HSBC's Expenses Policy.

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HSBC

Finance
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

Culture & Values

  • We value difference

    Seeking out different perspectives

  • We succeed together

    Collaborating across boundaries

  • We take responsibility

    Holding ourselves accountable and taking the long view

  • We get it done

    Moving at pace and making things happen