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Customer Service Representative

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Aggreko

Feb 1

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Milan
  • Quick Apply

AI generated summary

  • You must have 2+ years in B2B customer service, technical background, industrial experience, English proficiency, strong communication skills, attention to detail, and a proactive, collaborative approach.
  • You will manage customer relationships, handle inquiries and complaints, support order processing, communicate updates, and ensure high customer satisfaction while meeting KPI standards.

Requirements

  • Almeno 2 anni di esperienza nel servizio clienti pertinente in un ambiente business to business
  • Comprovata attenzione al cliente con un forte senso di urgenza per soluzioni creative
  • Avete un background tecnico in ambito meccanico o elettrico
  • esperienza nel settore industriale
  • esperienza iniziale di customer service
  • conoscenza della lingua inglese
  • Grande attenzione ai dettagli
  • Eccellenti capacità interpersonali con la capacità di comunicare a tutti i livelli dell'organizzazione, comprese capacità scritte, orali, di facilitazione e di presentazione ben sviluppate
  • Stile collaborativo con approccio deciso e orientato ai risultati
  • Capacità di autodirezione e autogestione
  • Disponibilità ad apprendere tutti gli aspetti del business
  • Proattività
  • Capacità di apprendimento e di ascolto - Ottime capacità di comunicazione scritta e verbale.
  • Eccellenti capacità di comunicazione scritta e orale.
  • Capacità di costruire relazioni con le parti interessate e di lavorare in modo collaborativo con team più ampi.

Responsibilities

  • Punto di contatto principale, responsabile della gestione della relazione con il cliente per tutta la durata del noleggio, definizione proattiva delle aspettative e comunicazione di modifiche/ritardi nei punti di contatto chiave tra cui conferma dell'ordine, consegna, installazione, fornitura di servizi in corso durante il noleggio, fuori noleggio, ritiro e fatturazione.
  • Prendere decisioni ad hoc nel migliore interesse del cliente. Livelli di autonomia ben definiti forniranno la struttura in cui lavorare consentendo un'eccellente esperienza del cliente.
  • supporta la funzione commerciale per quanto riguarda gli ordini dei clienti, le attività di follow-up post-ordine e nell'accelerare il processo.
  • Ove necessario, traduce i requisiti del cliente su più sistemi, assicurando che i team operativi conoscano bene i requisiti del cliente
  • Si assume la responsabilità di tutte le domande, i guasti o i reclami reattivi dei clienti, collaborando con i team appropriati per garantire che vengano risolti tempestivamente con soddisfazione dei clienti.
  • si assume la responsabilità della comunicazione e dell'accettazione da parte del cliente delle variazioni rispetto all'ordine originale, comprese le modifiche ai requisiti tecnici, le estensioni di noleggio e i servizi aggiuntivi.
  • Mantiene alti livelli di soddisfazione del cliente e influisce positivamente sui KPI di feedback dei clienti
  • Risponde alle chiamate telefoniche, alle e-mail e ad altri canali in entrata e li gestisce in modo rapido ed efficiente rispetto agli standard dei punti di contatto e ai KPI concordati

FAQs

What is the main responsibility of a Customer Service Representative at Aggreko?

The main responsibility of a Customer Service Representative at Aggreko is to manage the customer relationship throughout the rental process, ensuring effective communication of expectations and any changes or delays at key touchpoints.

What qualifications are required for this position?

Candidates must have at least 2 years of relevant customer service experience in a business-to-business environment, a technical background in mechanical or electrical fields, and proficiency in English.

Is experience in the industrial sector necessary for this role?

Yes, experience in the industrial sector is preferred for this role.

What are the expected soft skills for a Customer Service Representative?

The expected soft skills include attention to detail, excellent interpersonal and communication skills, a collaborative style, self-direction, proactivity, and the ability to build relationships with stakeholders.

Are there opportunities for career development within the company?

Yes, Aggreko offers continuous development and career opportunities for its employees.

What tools or systems will the Customer Service Representative be expected to use?

The Customer Service Representative will need to translate customer requirements into various systems and ensure that operational teams are well-informed of these requirements.

What is the work environment like at Aggreko?

Aggreko promotes an inclusive work environment that respects diverse backgrounds and encourages employees to be themselves at work.

Is there a specific location for this position?

Yes, the position is based in Milan.

What kind of support will the Customer Service Representative provide to the internal teams?

The Customer Service Representative will provide support to internal teams with non-customer-facing tasks when not engaged in handling calls.

How does Aggreko handle equity, diversity, and inclusion?

Aggreko is committed to equity, diversity, and inclusion, welcoming individuals from various backgrounds and cultures and ensuring a respectful and supportive work environment.

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Aggreko

Aggreko provides mobile and modular power, temperature control and energy services across the globe.

Energy
Industry
5001-10,000
Employees
1962
Founded Year

Mission & Purpose

Welcome to the Aggreko. Working at Aggreko is more than just a job. We care about the people who work with us and want to ensure that our employees have a fulfilling career, work in a safe environment, are happy and share our values. We encourage all our employees to expand their skills and knowledge, so you are able to grow and become the future of our business. We welcome employees from all backgrounds, disciplines and abilities, to assist us in achieving our global goals. So are you ready to join a remarkable team of exceptional people?

Culture & Values

  • Dynamic

    Although we’re sixty years old, it doesn’t feel like it when you work here. There’s a lot going on and our entrepreneurial spirit helps us to deliver at pace for customers and each other.

  • Experts in what we do

    We’re a team of experts who blend our experience and unique expertise to deliver precisely the right solution for customers. Our work is hugely varied; no two days are the same. And because of this, there are always opportunities for motivated people to learn and grow quickly.

  • Innovative

    We’re curious about how new ideas and technologies can benefit customers and simplify how we work. And that’s as true for our fleet, where we’re introducing hybrids and battery storage, as it is for improving the way we work together.

  • Together

    We’re a team of 6,000 people. We might be spread out across the globe but because we’re inclusive and straightforward, and we hold each other to account, we work well together to get things done.