FAQs
What is the employment type for this position?
The employment type for this position is part-time.
Is prior customer service experience required?
While 0-2 years of relevant experience is preferred, it is not strictly required.
What skills are necessary for this role?
Candidates should possess well-developed customer service skills, basic knowledge of PC programs (Excel, PowerPoint, Word), excellent verbal and written communication skills, and a strong telephone manner.
Are there opportunities for training and development?
Yes, Shoppers Drug Mart offers online learning through their Academy and various training opportunities, including Health & Safety Certification and Compression Training.
How does Shoppers Drug Mart support diversity in the workplace?
Shoppers Drug Mart recognizes Canada’s diversity as a source of national pride and strength, making it a priority to reflect this in their hiring practices and organizational culture.
What is the company's stance on inclusiveness?
Shoppers Drug Mart is committed to promoting a workplace of inclusiveness and belonging.
Do I need to apply directly for this role?
No, referred applicants should not apply directly; they must be submitted through Workday by a current Loblaw colleague.
Will I be involved in project teams?
Yes, the role involves participating on project teams and driving integrated services and case management.
What kind of customer support will I be providing?
You will provide support regarding products, services, policies, and resolving complaints with minimal management assistance.
Is there a focus on upselling in this role?
Yes, the position requires a demonstrated ability to upsell customers to more expensive items, upgrades, or add-ons to increase sales profitability.