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Customer Service Representative

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Uline

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Waukegan

AI generated summary

  • You need a high school diploma (Bachelor's preferred), strong communication skills, and a knack for problem-solving. Prior customer service experience is a plus, but we will train eager learners!
  • You will process orders, recommend products, handle inquiries, build customer relationships via phone, email, and chat, and assist customers with navigation and online ordering.

Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.
  • Excellent problem-solving, listening and communication skills.
  • Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology.
  • Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
  • Build business relationships with customers over phone, email and chat.
  • Understand customer needs and recommend Uline's best solutions.
  • Help customers navigate Uline's website and online ordering.

FAQs

What is the pay range for the Customer Service Representative position?

The pay ranges from $27 to $32 per hour, with significant growth and earning potential.

Where is the Uline branch located for this position?

The Uline branch is located at 12355 Uline Way, Kenosha, WI 53144.

Is prior customer service experience required for this role?

Prior customer service experience is a plus, but if you are eager to learn, we will train you!

What type of training is provided for new employees?

In-depth training is provided to help you sharpen communication and problem-solving skills.

Are there opportunities for career growth within the company?

Yes, Uline offers a professional environment with one-on-one peer mentoring and room to grow in your career.

What benefits are offered to employees?

Benefits include complete health insurance coverage, a 401(k) with a 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program for professional continuing education.

Are there any employee perks available?

Yes, perks include a café featuring affordable daily meal options, an on-site fitness center, and beautifully maintained walking paths.

Is Uline a drug-free workplace?

Yes, Uline is a drug-free workplace, and all new hires must complete a pre-employment hair follicle drug screening.

Is this position on-site or remote?

All positions are on-site.

What type of environment does Uline promote?

Uline promotes a collaborative in-person setting with regular team events to build strong relationships among employees.

Join Today, Grow Tomorrow, Lead the Future

Transportation
Industry
5001-10,000
Employees
1980
Founded Year

Mission & Purpose

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 848-page catalog reaches businesses nationwide, offering 40,000 products always in stock for quick delivery. With over 9,000 employees in North America, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Reno, NV and Seattle, WA, as well as international locations near Toronto and Edmonton, Canada and in Mexicali and Monterrey, Mexico. Uline is a drug-free workplace.