FAQs
What is the role of a Customer Service Representative at HSBC in Banbury?
The role is to provide outstanding customer service by handling transactional or service requests, answering product queries, and educating customers about HSBC's self-service devices and digital platforms.
Is previous Customer Service experience required for this position?
No, previous Customer Service experience is not essential; what matters most is a genuine passion for delivering exceptional customer experiences.
What are the working hours for this role?
The Full-Time role is 35 hours per week, between Monday to Friday from 09:00 to 17:00 and on Saturday from 09:00 to 13:30. Note that not all branches are open on Saturdays.
Will I receive training, and what does it entail?
Yes, you will receive full training in-branch that lasts for 8 days over 2 weeks, covering the specifics of your job role, systems, and HSBC’s products and services.
What is the starting salary for this position?
The minimum starting salary is £23,205 based on a 35-hour workweek, plus an annual discretionary performance bonus.
What employee benefits does HSBC provide?
Benefits include over six weeks of holiday, access to 30,000+ employee discounts, a market-leading pension contribution, BUPA Healthcare, life assurance, flexible benefits platform, and sharesave schemes.
How does HSBC ensure a diverse and inclusive workplace?
HSBC is dedicated to creating diverse and inclusive workplaces and has accessible recruitment processes for everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
What should I do if I need adjustments made during the application process?
If you need adjustments, please contact the Recruitment Helpdesk at hsbc.recruitment@hsbc.com or by telephone at +44 207 832 8500.
Are there opportunities for career development within this role?
Yes, HSBC is passionate about coaching and developing its employees, with access to learning platforms to help develop your career further.
Can I be required to support other local branches?
Yes, there may be times when you will be asked to support other local branches within a reasonable distance, with any additional costs reimbursed as per HSBC Expenses Policy.