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Customer Service Representative - Bilingual

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Uline

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Racine

AI generated summary

  • You need a high school diploma (Bachelor's preferred), strong communication skills, willingness to learn, and fluency in English and Spanish, both spoken and written. Prior experience is a plus.
  • You will process orders, recommend products, answer inquiries, build relationships with customers, understand their needs, and assist with navigating the website and online ordering.

Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.
  • Excellent problem-solving, listening and communication skills.
  • Prior customer service experience is a plus, but if you are eager to learn, we will train you!
  • Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology.
  • Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
  • Build business relationships with customers over phone, email and chat.
  • Understand customer needs and recommend Uline's best solutions.
  • Help customers navigate Uline's website and online ordering.

FAQs

What is the hourly pay for the Customer Service Representative - Bilingual position?

The pay ranges from $26 to $30 per hour with significant growth and earning potential.

Where is the job located?

The position is located at the Kenosha Branch, 12355 Uline Way, Kenosha, WI 53144.

Are there any specific work shifts available for this role?

Yes, there are various on-site full-time shifts available as Uline operates 24/7.

What qualifications are required for this position?

A high school diploma or equivalent is required, with a bachelor's degree preferred. Bilingual fluency in English and Spanish is also necessary.

Is previous customer service experience required?

Prior customer service experience is a plus, but Uline is willing to train eager candidates.

What type of training will be provided?

In-depth training will help you sharpen communication and problem-solving skills.

What benefits does Uline offer to its employees?

Uline offers complete health insurance coverage, a 401(k) with a 6% employer match, multiple bonus programs, paid holidays, and a generous paid time off policy.

Is there any assistance for professional development?

Yes, Uline offers a Tuition Assistance Program that covers professional continuing education.

What amenities are available for employees on-site?

Uline provides a café with affordable meal options, an on-site fitness center, and beautifully maintained walking paths.

What is the company culture like at Uline?

Uline fosters a professional environment that encourages learning and development, with collaborative team events and strong relationship building.

Are there any specific hiring requirements regarding drug testing?

Yes, Uline is a drug-free workplace, and all new hires must complete a pre-employment hair follicle drug screening.

What is Uline's stance on equal employment opportunities?

Uline is an EEO/AA Employer and welcomes applicants regardless of veteran status or disability.

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Uline

Join Today, Grow Tomorrow, Lead the Future

Transportation
Industry
5001-10,000
Employees
1980
Founded Year

Mission & Purpose

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 848-page catalog reaches businesses nationwide, offering 40,000 products always in stock for quick delivery. With over 9,000 employees in North America, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Reno, NV and Seattle, WA, as well as international locations near Toronto and Edmonton, Canada and in Mexicali and Monterrey, Mexico. Uline is a drug-free workplace.