FAQs
What is the job title for the position at HSBC in Birmingham, New Street?
The job title is Customer Service Representative.
What are the primary responsibilities of a Customer Service Representative at HSBC?
The primary responsibilities include providing exceptional face-to-face customer service, processing transactions, educating customers about HSBC self-service devices and digital banking platforms, and collaborating with the branch team to improve workflows.
Is previous customer service experience required for this role?
Previous customer service experience is helpful but not essential; what matters most is a passion for customer service and the ability to hold a conversation.
What kind of training will I receive for this role?
You will receive full in-branch training that lasts for 8 days over 2 weeks, covering job specifics, systems, products, and services offered by HSBC.
What are the working hours for this position?
The full-time role requires 35 hours of work per week, operating Monday to Friday from 09:00 to 17:00, and Saturday from 09:00 to 13:30 (not all branches are open on Saturdays).
What is the starting salary for the Customer Service Representative position?
The starting salary is £23,205 based on a 35-hour work week, plus an annual discretionary performance bonus.
What benefits are offered with this role?
Benefits include over six weeks of holiday, employee discounts, a market-leading employer pension contribution, BUPA healthcare, life assurance, access to flexible benefits, and a Sharesave scheme.
Is there a commitment to diversity and inclusion in the recruitment process?
Yes, HSBC is dedicated to creating diverse and inclusive workplaces and has accessible recruitment processes for all individuals.
Will adjustments be made during the interview process for candidates with disabilities?
Yes, HSBC will offer interviews to candidates with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role.
How can I contact HSBC if I need adjustments during the application process?
You can contact the Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or by telephone at +44 207 832 8500.