FAQs
What languages are required for this position?
Candidates must be fluent in Cantonese and Mandarin.
What are the working hours for this role?
The full-time role consists of 35 hours per week, with shifts between Monday and Friday from 09:00 to 17:00 and Saturday from 09:00 to 13:30.
Is previous customer service experience necessary for this role?
Previous customer service experience is helpful but not essential. The focus is on having a passion for delivering outstanding customer experiences and the ability to engage in conversation.
What kind of training will I receive?
You will receive full in-branch training, consisting of an 8-day training course split over 2 weeks, to cover the specifics of your job role, the systems you'll use, and the products and services offered by HSBC.
Can I take holidays during my training period?
No, you will be unable to take holidays during your training period as it is essential to attend the entire course.
What benefits are offered with this position?
Benefits include a minimum starting salary of £24,597, over six weeks’ holiday, employee discounts, a market-leading employer pension contribution, BUPA healthcare, life assurance, access to a flexible benefits platform, and sharesave schemes.
Is this position open to diverse candidates?
Yes, HSBC is dedicated to creating diverse and inclusive workplaces and welcomes applicants from all backgrounds, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
What should I do if I need adjustments made for the interview process?
If you require adjustments for the interview process, you can contact the Recruitment Helpdesk at hsbc.recruitment@hsbc.com or by calling +44 207 832 8500.
Will I need to support other local branches?
Yes, there may be times when you will be asked to support other local branches within a reasonable distance, and any additional costs will be reimbursed in line with HSBC's Expenses Policy.