Customer Service Specialist I

HealthStream

Nov 6, 2024

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Healthcare
Nashville

Requirements

You have at least one year of experience in customer-facing roles.
A bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experience.
Practical knowledge of the healthcare industry a definite plus.
You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
You can make complex topics easily digestible by breaking them down into manageable parts.
You display active listening skills and are an empathetic customer advocate.
You have an insatiable curiosity for learning how things work.
You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.

Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
Troubleshoot and diagnose reported problems and work to understand and correct problems.
Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
Identify, test, and verify issues, providing the development team with clear documentation.
Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
Participate in testing new features and releases.
Suggest recommendations for product enhancements utilizing data and customer feedback.

FAQs

Is this position fully remote?

Yes, this position is fully remote.

What are the required qualifications for the Customer Service Specialist I position?

You need at least one year of experience in customer-facing roles, and a bachelor's degree in a related discipline is preferred, although education requirements may be waived based on practical experience.

Do I need experience in the healthcare industry?

Practical knowledge of the healthcare industry is a definite plus, but not strictly required.

What are the working hours for this role?

This role requires working a flexible 8-hour schedule, providing coverage between 7 AM to 7 PM CST, Monday through Friday.

What kind of support will I provide to customers?

You will provide phone, email, and chat support, troubleshoot issues, and help resolve any problems that may arise.

What skills are important for success in this position?

Important skills include excellent communication, problem-solving, prioritization, active listening, and a willingness to learn. A charismatic phone presence is also crucial.

Are there opportunities for career growth within HealthStream?

Yes, there are numerous career growth opportunities available, and you can develop skills for your individual career path based on your interests.

Does HealthStream offer benefits to employees?

Yes, HealthStream offers a comprehensive benefits package including medical, dental, and vision insurance, paid time off, 401k, life insurance, and much more.

What kind of work environment can I expect at HealthStream?

You can expect a diverse and inclusive culture that supports collaboration, creativity, and continuous learning opportunities.

Is there room for personal development within the role?

Yes, HealthStream encourages continuous learning and provides opportunities for personal and professional development.

What tools and technologies will I be expected to use?

You will have a working knowledge of Microsoft operating systems and familiarity with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.

How does HealthStream promote work-life balance?

HealthStream supports work-life balance through flexibility in work hours, paid time off, and wellness initiatives.

HealthStream

Technology

Industry

501-1000

Employees

1990

Founded Year

Mission & Purpose

HealthStream is the #1 advisor for developing people in healthcare, working with 4,000+ healthcare organizations for the past 30 years to cultivate a more competent and energized workforce. As healthcare organizations seek ways to do more with less, developing next-level people is integral to their success. HealthStream works side-by-side with healthcare organizations to ensure their people are confident, competent, and credentialed, ready to execute at the highest level. All of our HealthStreamers, across all teams and roles, share this vision of improving the quality of care by developing the people who deliver care. At HealthStream, we value continuous improvement – of our products, our systems, and our team members. Our collaborative work environment encourages innovation and allows us to solve big problems. With a hybrid work policy, employee-driven teams, and our strong corporate culture, we maximize job satisfaction and deliver meaningful outcomes to the healthcare industry daily. Our unwavering commitment to our vision and values makes HealthStream an exciting, rewarding place to make an impact as HealthStreamers remain committed to 'streaming good' through our work and in the communities where we live.