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Customer Service Support

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Keysight Technologies

Jan 10, 2025

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Melbourne

Requirements

  • 3-5 years of Customer Services experience

Responsibilities

  • Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
  • Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
  • Resolves customer service issues for complex, multi-country or multi-regional accounts.
  • Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
  • Influences changes to production and/or shipping schedules and price changes.
  • May identify and follow up on business opportunities.
  • May be responsible for project management of country, regional or multi-country projects. Works on customer service assignments with clearly defined objectives.
  • Solves problems of limited scope and complexity.

FAQs

What is the main focus of the Customer Service Support role at Keysight?

The main focus of the Customer Service Support role is to provide pre-sales and post-sales consulting, manage the end-to-end customer experience, resolve complex customer service issues, and act as a liaison between customers and internal organizations to ensure satisfaction.

How many years of experience are required for this position?

3-5 years of Customer Services experience are required for this position.

What types of issues will I be expected to resolve?

You will be expected to resolve customer service issues related to order fulfillment processes, repair/calibration requests, invoicing requirements, contract administration, and other inquiries for complex, multi-country or multi-regional accounts.

Will I be involved in project management?

Yes, you may be responsible for project management of country, regional, or multi-country projects, working on assignments with clearly defined objectives.

Is diversity and inclusion a part of the company culture at Keysight?

Yes, diversity, equity, and inclusion are integral parts of our culture and are considered drivers of innovation at Keysight.

Do I need to have knowledge of international compliance requirements for this role?

Yes, knowledge of international compliance requirements related to customer sales contracts and product shipments is important for managing the end-to-end customer experience.

What is the company's approach to innovation?

Keysight embraces a bold vision of where technology can take us, focusing on tackling challenging problems with industry-first solutions.

Can this role involve identifying business opportunities?

Yes, the role may involve identifying and following up on potential business opportunities.

What type of internal organizations will I interact with in this position?

You will interact with internal organizations such as sales, manufacturing, logistics, and service delivery.

Is the company an equal opportunity employer?

Yes, Keysight is an Equal Opportunity Employer.

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Keysight Technologies

Accelerate Innovation to Connect and Secure the World

Manufacturing & Electronics
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Keysight empowers innovators to explore, design, and bring world-changing technologies to life. As the industry’s premier global innovation partner, Keysight’s software-centric solutions serve engineers across the design and development environment, enabling them to deliver tomorrow’s breakthroughs at speed and with reduced risk. Keysight leverages its strength as the world’s leading test and measurement provider and today enables innovators to push the boundaries of engineering by quickly solving design, emulation, and test challenges to help create the best product experiences. Whether you're looking to improve your design and development process, optimize and secure your network, or harness AI and digital twins to get a head start on technologies like 6G, AV and EV, IoT, or quantum computing — Keysight accelerates innovation across the workflow with intelligent insights built on the most accurate measurements. Our fusion of technology knowledge, measurement science expertise, and tailored solutions helps you forge ahead with confidence in our connected and dynamic world. Keysight Technologies (NYSE: KEYS) is an S&P 500 technology company, headquartered in Santa Rosa, California, with offices and manufacturing worldwide. Keysight owns 2,000+ patents and our ~15,000 employees work with nearly 32,000 customers worldwide to start technology revolutions. Keysight customers span the communications, industrial automation, aerospace and defense, automotive, energy, semiconductor, and general electronics markets.