FAQs
What are the main responsibilities of a Customer Service Team Leader at William Hill?
The main responsibilities include leading and motivating a team of Customer Service Representatives, coaching and developing the team, maintaining high standards in the shop, building relationships with customers, championing safer gambling, opening and closing the shop, and ensuring targets are met.
What are the working hours for this role?
The shops have a variety of opening times between 8am and 10pm, Monday to Sunday. Shifts are on a rota basis and will include evening and weekend work.
What benefits are offered to Customer Service Team Leaders?
Benefits include an annual pay review and bonus scheme, 28 days holiday plus a paid birthday day off, subsidised travel for London roles, comprehensive training and development, opportunities for career progression, a pension plan with matched contributions, a Sharesave Scheme, and discounts at high street shops, cinemas, and holidays.
What qualifications or experience are required for this role?
Candidates must be aged 18 or older, have supervisory experience, possess strong people skills, and demonstrate a positive can-do attitude with strong interpersonal and empathy skills.
What is the application process for the Customer Service Team Leader position?
After applying, the Talent Acquisition team will review your application. Successful candidates will be emailed a link to complete an online assessment via HireVue, followed by an invitation for an interview if they pass this stage.
What is William Hill's company culture like?
William Hill embraces a culture built on trust and belonging, empowering teams to work in a way that suits them, celebrating individual strengths and differences, and fostering an environment where employees can achieve their career aspirations.
Is there an opportunity for career advancement in this role?
Yes, there are opportunities for career progression, including roles such as Cluster Operations Manager or positions in Head Office.
Are there training and development opportunities available?
Yes, there is a best-in-class induction program and ongoing training, both external and on-the-job, throughout your time at William Hill.
Does the role involve desk work?
No, this is not solely a desk-based role; the Team Leader will be actively engaged on the shop floor with customers.
How does William Hill support its employees' well-being?
William Hill cares about employee well-being and offers various health and wellbeing initiatives, along with a range of competitive benefits.